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Streets Ahead Croydon

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

I would not recommend Streets Ahead to anyone. We paid a holding deposit for a house in Croydon through Rayaan and he gave the house to someone else and kept lying to us that the owner is out of town and the that the tenants have not found a place yet. This went on for about a month. We kept calling the office but they always say he's not there and he will call us back but he never did. So a couple of days before the move in date we went over to the new house to see if the tenants are still occupying the house only to find the house empty. We then went to Streets Ahead to confront Rayaan and he started lying to us until we told him he should not bother because we have visited the house and found it vacant. Was he trying to scam us?? They eventually paid us back the holding deposit but we were very disappointed to lose the house.NegativeResponsiveness, Professionalism

Reply from agent

Dear Mal, I'm so sorry your experience with us was a negative one. I'd like to find out what went wrong our end. Are you able to email me on talktous@streetsahead.info with a little more detail, and I'll get in touch with the team? Thank you, Sam

1.00 /5

My late father passed away in 2021 and they have yet to refund or give back the holding deposit very bad!.

Reply from agent

Hi Leah, thank you for reaching out. Would you be able to email me at jandyr.solorzan@streetsahead.info so that I may get this looked into for you as soon as possible? Many thanks! Jandyr

1.00 /5

They let me without a place to sleep and with a huge financial damage Cameron Alexander from StreetsAhead has been 3/4 weeks promising a house. He gave me a contract, took full deposit and 1st rent. They helped me to move the utilities accounts to my name and everything. I bought furniture to an entire house. At the moment to enter the house, they realised that the landlord was not aware of any of this. They let me on the street, with a house of furniture, without a place to sleep and said "it is not my problem". I am looking for legal advise on this.NegativeResponsiveness, Quality, Professionalism

Reply from agent

Hi Guilherme, thank you for bringing this to our attention. We would like to investigate this further, if you wouldn't mind sending some more details about your experience to talktous@streetsahead.info we can look into it. Thanks, Laura

1.00 /5

My first experience with streets ahead was good. I never had no complaints a lady called Stefanie helped me with my move, she was very helpful and answered all my questions. When ending my tenancy the staff in streets ahead was so rude, everyone I spoke to had an attitude, never smiled and was very unsupportive. Five stars to Stefanie but the rest of the staff half a star. Not happy at all with the way I’ve been dealt with.

Reply from agent

Dear Ren, Thank you for taking the time to share your experience with us. We are sorry to hear that you were not satisfied with the service you received towards the end of your tenancy. Our priority has always been to deliver exceptional customer service, and it appears that we fell short of our standards in your case. We would like to extend our sincerest apologies and we would like the opportunity to discuss your experience in more detail. If you would be willing, please reach out to us at talktous@streetsahead.info so that we can better understand your situation and find a resolution. Once again, we deeply apologise for any inconvenience and we appreciate your feedback as it helps us to continually improve our services. Sincerely, Streets Ahead

1.00 /5

Don’t bother wasting your time. Expressed interest in renting a certain property and have been waiting over a week to hear a response from George or someone in his team. When I try to call they say they are busy and will call back but they lie and don’t. Very unprofessional and worst experience I have had with an estate agent.

Reply from agent

Hi Gabrielle, thank you for bringing this to our attention. We would like to investigate this further, if you wouldn't mind sending some more details about your experience to talktous@streetsahead.info we can look into it. Thanks, Laura

1.00 /5

I won't recommend them to anyone, because they don't care about you after they sign the contract with you.if there is a problem you better not call them it takes weeks before they give you a call back or answer a email street ahead is about the money not about the customer.

Reply from agent

Hi Craig, I'm so sorry that you've had this experience with us. This is not how we want our customers to feel. Are you able to email me a little more information on who you've tried to reach and I will do my best to resolve and get to the bottom of it? My email address is: streetsaheadsocial@gmail.com. Again, I'm very sorry that you've had this experience. Rebecca

1.00 /5

Don't know where to start! Just simply unbelievable! Don't waste your time with this agent! You have been warned!

Reply from agent

Hi Gi, thank you for bringing this to our attention. We would like to investigate this further, if you wouldn't mind sending some more details about your experience to talktous@streetsahead.info we can look into it. Thanks, Laura

1.00 /5

Called a week ago left a message never heard back

Reply from agent

Hi Jennifer, Ah, that's not good! Could you please email me with what branch or who you tried calling and I will investigate. My email address is: streetsaheadsocial@gmail.com Thanks, Rebecca

1.00 /5

Just waste of time.

Reply from agent

Hi Salvacion, thank you for bringing this to our attention. We would like to investigate this further, if you wouldn't mind sending some more details about your experience to talktous@streetsahead.info we can look into it. Thanks, Laura

1.00 /5
Reply from agent

Hi Wiola, I'm sorry to see you've felt the need to leave us a negative review. Are you able to email us at talktous@streetsahead.info with some detail and we'll do our best to put the situation right for you. Thanks, Sam

Contact details

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Opening hours

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Address

219 Lower Addiscombe Road, Croydon, Surrey, CR0 6RB, South East, UK, CR0

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