Terrible experience. I recently moved into a property managed by Streets Ahead, and the experience has been frustrating. Since moving in, several issues have been raised, yet there has been a severe lack of urgency in addressing them. Despite multiple follow-ups, we are yet to receive a proper timeline for repairs. The property was handed over to us in a poor state—one of the bedrooms has a patched-up wall from a previous leak, which a part remains covered with tape, making it unfit for setting up furniture. The bathroom light is out due to an electrical fault from a prior leak, and we were told this was noted before we moved in, yet it hasn’t been fixed. Additionally, the washing machine, which is the landlord’s responsibility, has not been replaced or repaired, leaving us unable to do laundry for weeks. The windows in the first bedroom are fogged up due to a sealant issue, making the room colder than it should be, and some window handles were faulty, with only some fixed while others left. The agency has been nonchalant, failing to provide clear communication or a timeframe, which has made settling in unnecessarily stressful. When we ask for clarification, they vaguely state what they are and aren’t responsible for, without properly listing what will actually be fixed. Property was viewed twice with tenants inside who had furniture covering some of these issue. However the inventory done before the previous tenants moved out, street ahead was noted of the issue but they did not fix it, for reasons best known to them. This is unacceptable for new tenants. We expected a livable space and responsible management, but instead, we have had to chase basic repairs and deal with delays. I would not recommend this agency based on my experience. I’m being asked to reach out to an email when your office is already fully aware of the email trail sent before this review. Those emails are filled with details and pictures. What matters now is action on our complaint, not just written apologies with no follow-through.

Absolutely wouldn't rent from these, wouldn't trust them to walk a dog. Won't sort anything out, staff won't do anything, except demand money. Flat sub standard with issues, didn't wanna know, ignoring when requesting deposit back. Do not rent from these if you value stability and peace of mind, left hand had no clue what the right hand is doing

First I expressed my wish online and after the company official got some information from me, he did not explain the refusal to give me the house. After I contacted several times they said they will not provide homes for adults. Contact only non-adults. Asking for house rent at Streets ahead is an unnecessary task. How can parents be brought in in a country where only students are admitted? The student visa is issued only after submitting the documents that you have enough money to stay and study in this country. However, they refuse to provide a house to stay. People coming on student visa and PSW are wasting their time asking these kind of companies for house rent. They will not even get another house as an alternative arrangement. Thank you.

Laziest agency I have seen EVER. From the letting agents to property management agents to the accout department, they are all slow to responses as soon as you moved out. It takes them forever to process a deposit refund. I moved out middle of July 2024 and as of today, the end of Auguest I still have not received my deposit refund back. One day they said the property manager who was responsible for my account left their company and they didn't know I moved out. Execuse me? How poorly their management have to be to let such a situation happened? Shouldn't their manager of the property management apartment forseen all the handover to been done smoothly when someone left the company and have all their existing accounts been taking care of? They needed the tenant to informed them they have moved out instead of them reaching out to tenant before the lease expired. The other day they said they hadn't booked the move out check clerk to do the inventry check so they couldn't do anything. So I wait another week until they booked the clerk. When the clerk is done and have the report. They said they needed to wait the landlord approval that the report. When the landlord agreed the report was good. They said they need to book a professional cleaning before they can release the deposit. Oh, Hello? Shouldn't they have told me a cleanning is needed to be booked the same moment they told me they needed to do an inventry check? Week after week after week. Everytime I have to call them to learn the progress they made as they never response to your emails. And everytime I called, they would give you another new execuse why they couldn't release the deposit. No need to say they could never provide a date, or a correct time frame when I can have my deposit to be released. Before you sign the teneacy agreement, they gave you 2-3 days to make the deposit. When your lease expires, they will take forever to give you your money back. That's not so fair, innit?

Super frustrating bad experience with these guys, not collaborative at all, is 5 months we chase them and we are into the process of buying our house. Lack of communication, they say “ I will call you later for updates.” And then just disappear and even not replying to our calls. I do not recommend this agency at all.

Worst property management ever As a tenant I reported the shower hose having a problem on the 24th April 2024. The water flow was weaker then a bartender pulling my beer from a tap. They sent someone to check it the next day and saying need a new tap sth like that. Up to today, 14th May 2024, still no updates. I haven’t had a decent shower for 3 weeks.

Worst experience just because we didn't like the property after viewing & he started speaking rubbish & was agresssive over phone & when my husband told that we will record your call the guy immediately disconnected the call...worst customer representatives i have ever come across. I could have given minus rating if possible.

The absolute worst! Very disappointed as I was recommended to use as the team in Crystal Palace are incredible. This branch - unresponsive, unreliable and unprofessional. And if you do choose to, please familiarise yourself with the complaints procedure as you will need to use it!

Avoid, never helpful, only care about taking your money and that’s the only time you hear from them, other than that you can never get any communication with them. Didn’t bother to contact me at the end of the tenancy, and when I contacted them nobody know who was dealing with my account. I will not be using them again to rent or to let and will not be recommending them in the local community.

Streets Ahead Croydon: Seemed nice and friendly initially when trying to get you on board but with hindsight we should never have gone with Streets Ahead. Poor communicator, had to constantly chase for updates, essentially doing the job they are paid to do, lack of pro-activity, poor customer service, sometimes rude, aggressive and dismissive. They ultimately played a key part in the whole chain breaking down eventually, through poor relationship management - the whole chain were frustrated with them. Would recommend avoiding this estate agent at all costs, we won’t consider doing business with them again, having been burned once. Avoid. We even had to chase them to take away their own for sale sign, after a week of it sitting there - sums it all up really.