Streets Ahead Croydon

Zero stars! Extremely poor experience with Streets Ahead – avoid if you vaule your health and sanity Our experience with Streets Ahead (Lower Addiscombe branch) has been consistently negative. Key property issues like mould and maintenance were ignored, and communication was vague, delayed, or contradictory. During my time in the property I later got diagnosed with asthma. We had over 10 different property managers in two years, meaning we constantly had to repeat the same issues with no continuity or accountability. Both the check-in and check-out processes were disorganised, stressful, and lacked transparency. A formal complaint we submitted in March 2025 still hasn’t been addressed and we are now in October 2025. Which means they have not followed their own complaints policy procedures. Streets Ahead have also failed to follow the agreed check-out inspection process and instead shifted responsibility onto us while threatening extended rent liability, which felt unfair and unreasonable. Overall, the agency has been unprofessional, unsupportive, and obstructive. We would strongly advise others to think carefully before working/engaging with this company. Streetsahead care team have been contacted on more than one occasion this year. To this day nothing has been resolved.