I had a very disappointing experience with this agency. After signing the tenancy agreement, completing referencing, paying the deposit, and receiving verbal and written confirmation of a move-in date, I was informed just one day before moving that there was an issue with the property. Despite repeatedly checking in throughout the week, I received no updates. My wife and I had already packed, taken time off work, and even removed our names from our previous accommodation. The lack of communication, last-minute cancellation, and poor handling of the situation caused significant stress and inconvenience. Literally we have no place to stay. I would advise others to be cautious and ensure they receive a fully signed contract and clear confirmation before making any commitments.