Really helpful staff member Jennifer Vergerson assisted me in my search for a property to buy this year. I was especially impressed with attention to detail to meet my requirements and price band. highly recommended agent & agency TR

Was shown around by Lewis Hay Great agent good banter/ once he saw what kind of property we wanted to our standards. He went the extra mile by showing me and my partner another property that fitted our criteria. Well done can not wait to move in. Thanks buddy.

A very good experience overall. We were being looked after by Eve who unlike other estate agents actually listened to what we wanted and our priorities, which meant Streets Ahead didn't fill up our inbox's with useless properties that were well outside our price range (unlike most of the other estate agents that we had contacted). She was also nice, polite and unobtrusive while we were visiting properties, another quality which was greatly appreciated.

We are first time buyers and grew tired very quickly of having to chase estate agents to let us know about properties, or waiting to receive phone calls that never came. Jennifer was a pleasant surprise from the norm - extremely helpful and proactive, regularly calling to let us know about properties that might be of interest, and being supportive and friendly when told that we were pursuing a property with another agent. I would have no hesitate in recommending Jen for a thoroughly professional and warm service!

Thank you to Jennifer Vergerson for her very energetic and professional approach to handling my inquiries while I was looking for a property to buy in Croydon.

George,the street ahead agent,was very helpfull to us. He understood our situation and tried to help us as much as he could.

Thank you to George Barnes for keeping me updated on the new properties that came out. Was able to see which ones were most suited for me and family.

Overall rating: 3 stars Lettings: 4, Ray 5 (Sep-Dec 2019) Transition: 2, Property management 3, Lucas 4 (Dec 2019-) LETTINGS. At first, I didn't like the group appointments this agency invariably employed to show places to rent when I was looking for new accommodation in Croydon last autumn. But I grew to prefer their approach as it enabled one to take a sufficient time during viewings to throughly examine the subject property. (Not sure what the situation is post COVID.) The letting staff (4 stars) was personable as would be expected, with agent Ray (5 stars) being outstandingly supportive during the long process of finding a new place. TRANSITION & PROPERTY MGMT. The transitional team (2 stars) and property management staff (3 stars) were less helpful. The former had no clue, for example, about who to contact about suspending parking in front of the building for the professional movers. This seems like a question which might occasionally arise, especially as the movers asked me to check with the agency on this point. Likewise, I was left on my own to figure out how the heating and hot water worked. A little introductory tour / tutorial would have been of immense help in those early days. Admittedly I arrived at the office for the keys late in the day. But it could have been arranged for a later date. Again, I didn't request this, but wish I had. Finally I was given inaccurate information about payment methods. So, overall a rating of 2 for the transition team. A few weeks into the lease, property management did contact me with an unpleasant surprise about a 'dry rot' problem they hadn't managed to get to before I moved in. (I was never informed about this problem nor given a choice about to defer my move until the work was complete. ) Eventually it got sorted, but not before the private contractor employed by Streets Ahead falsely accused me of changing the front door lock, apparently to explain his not accessing the property to do the repair work at the appointed time. I rate property management 3 stars, with an extra star to property manager Lucas (4 stars) for his effort and empathy. He did his best, I believe, and always had time to hear my perspective. He did manage to get the dodgy fridge replaced before lockdown (which otherwise would have been much worse for me than it was, and ) for which I remain appreciative. Other items that should have been taken care of prior to the lease start date, but weren't, were the fire safety alarms, two of which went bad within months of my moving in. OPINION: My advice to other prospective tenants using this or any other similar agency is to ask questions about any work which is planned to be undertaken during the lease period and to ask specifically if the smoke and CO alarms have been checked and what is the remaining expected life of the alarms and/or their batteries. This may spare you unpleasant surprises later.