We had two viewings today with this estate agency and both failed. The first one they did not have the keys and did not bother to call ahead to advise of this so was a wasted journey during working hours. Just now we had one scheduled for 4pm and again waited for 10mins and no one showed or called us. This is unacceptable on so many levels and will not want to work with such an organisation or business. Especially in current housing market we would expect better and proactive communication and actually wanting to show houses and staying on top of interested enquiries. Not good and highlights little care to customer service.

Zero stars! Extremely poor experience with Streets Ahead – avoid if you vaule your health and sanity Our experience with Streets Ahead (Lower Addiscombe branch) has been consistently negative. Key property issues like mould and maintenance were ignored, and communication was vague, delayed, or contradictory. During my time in the property I later got diagnosed with asthma. We had over 10 different property managers in two years, meaning we constantly had to repeat the same issues with no continuity or accountability. Both the check-in and check-out processes were disorganised, stressful, and lacked transparency. A formal complaint we submitted in March 2025 still hasn’t been addressed and we are now in October 2025. Which means they have not followed their own complaints policy procedures. Streets Ahead have also failed to follow the agreed check-out inspection process and instead shifted responsibility onto us while threatening extended rent liability, which felt unfair and unreasonable. Overall, the agency has been unprofessional, unsupportive, and obstructive. We would strongly advise others to think carefully before working/engaging with this company. Streetsahead care team have been contacted on more than one occasion this year. To this day nothing has been resolved.

This agent was very difficult and unpleasant to deal with. Would not recommend.

I live directly opposite this estate agency and have observed that the business leaves its interior lighting on throughout the entire night, every night. The lights are bright white and the premises have no blinds or curtains, which results …

Property management is extremely bad. They don’t answer calls and hardly respond back to emails or messages. …

We have had a very poor experience with Streets Ahead as tenants of a property they manage — and unfortunately, our experience reflects what others have shared in recent reviews. …

This has been the worst experience we’ve ever had with an estate agent. We were told just one day before moving in that the landlord had pulled out. For two weeks before that we were ignored, despite constantly chasing for updates. …

First I expressed my wish online and after the company official got some information from me, he did not explain the refusal to give me the house. …

Absolutely wouldn't rent from these, wouldn't trust them to walk a dog. Won't sort anything out, staff won't do anything, except demand money. Flat sub standard with issues, didn't wanna know, ignoring when requesting deposit back. Do not …