Very Efficient and Friendly

Communication was excellent, the process was very smooth from a landlords perspective Thank you

I have been dealing mainly with Matthew Samples and to a lesser degree Jack Pollock. I contacted Martin & Co to sell a house for us that was had been a rental property for a number of years, and many miles from where we live. They were the first agents to actually return my calls and their service has been excellent, Matthew Samples had given me his personal mobile number and nothing was too much trouble. When one of the prospective buyers mentioned there were cracks in the plaster, Jack very kindly went to the property and took photographs and within the space of a couple of hours sent them to us so we could assess the way forwards. Matthew then went and got local quotes and nothing was too much trouble. Even after a sale was agreed, due to COVID, the buyers solicitor wasnt answering our solicitors calls, so Matthew got involved and within a short space of time the problem was resolved. I highly recommend Martin & Co and if we had another house to sell in the area i wouldnt hesitate to use them. I would recommend this company 100%PositiveResponsiveness, Quality, Professionalism

Asked when they were going to tidy up the outside of property on King Richards Hill Whitwick. Letting property that tenants left at Easter. It as rubbish in the garden, and behind garage and at front. Garden's also needs sorting out. We are waiting for this to happen still, having been told by owners it would be done some time ago. Concerned about what's in rubbish, will this attract vermin, it needs sorting before there are problems! Please sort asp Thank you.

Sold our house and then rented back for couple of months until new house ready, at point of sale and start of tenatcy no inventory was carried out, upon moving out martin and co then atarted charging us for work and cleaning that was due to instances before sale and hence nothing to do with tenactcy. Poor communication between both us and with their client (landlord), and even between fifferent people within their branch. In my opion very poor do not use

Luckily I have met my landlord and she's a lovely lady. I rent her property through Mattin and Co for nearly 6 years now. But how she pays this company to manage it is beyond me. I read some of these reviews and they are pretty accurate. You need about 10 working days for someone to call you back and it seems as there's no one working in that office. Extremely unprofessional. People are polite when you ring but you can tell they're not happy working there and therefore choose to do the bare minimum. This complaint is not personal to the people that work for martin and co but to whoever runs it. I also know they've lied to me multiple times to excuse the length of time it takes them to send me my contract and other things. I chose to leave it but I had to come here to complain this time. Unfortunately, when you rent you look for properties, not agencies. But to you landlords, who probably look for agencies to manage your property, don't bother.

Called them up 2 weeks a go to book a viewing for a property. All booked and set for Thursday..... Came to Thursday and I thought I would call just to confirm as I was travelling over an hour to see. I got through and was told sorry, the property has now been sold.... 1 I wasn't made aware of this so would have wasted money and time to drive. 2 They didn't sound like they gave 2 hoots and just put the phone down on me. 3. The house is still on the market now. This company are clearly unprofessional and don't care. The fact that this person has trusted them to sell their house and they are fobbing off buyers.

If you are planning to be a tenant with this company please make sure when you leave you do a written notice, me and my girlfriend rang to say we was leaving got told everything was put through and then a day before moving out was told we had to pay another months rent and bills. Very unprofessional company as the staff have treated us like we are intentionally not paying bills even though they should have said when we rang, and now we have lost over 800 pound in deposit. Also problems always took ages to get sorted to the point other neighbors complained and they had to contact them themselves.