First of all i want to say i do not write online reviews this is out of pure frustraion and getting nowhere with them!! Milana one of the workers is very rude and has even put the phone down on me for no rason. have been passed around to 3 different people. Milana made promises just to get me off the phone, then did not come though with what she said. Even the MD got envoled Mitul and Jame still no change, hopless. Below is one of the many emails i have sent them. --------------------------------- Hello you have done this about 3 times you have scheduled and not turned up and you have the key !! I have had numerous call from BT (Raj) saying there going to bring the router, Raj told me malina/Whitegates has the router. It been over a week and still no one has been bothered to drop it off. Continued shocking service from Whitegates/Martin & Co. Almost 4 months now no WiFi !!! And expect people to pay for a service there not getting ??? Somebody needs to check the boiler as well it is not working properly the pressure drop every morning, and has stopped working a few times I had to restart it. The pressure should not be dropping like that everyday. When was the last time the boiler was serviced ?? Can you please give me a date. You have advertised this property as furnished and I have been very patient and waited for this to be replaced but it don’t look like you guy can manage basic customer services, like making a call and updating your service users. I have attached pictures of the sofa which has been like that over a year and a table. Please give me a date when you intend to have these replaced. Also the extractor fan in the kitchen hasn’t worked for over a year and the grease is everywhere.

Very poor experience with Martin and co called on three separate occasions and spoke to multiple members of staff and explained my needs and the house I was interested in. I was told they would speak to the landlord and let me know needles too say they didn’t even return my call. If I was a landlord and paying this agent too rent my property I would not be impressed. Very poor performance would not recommend

Very poor' full management' verging on fraudulent, constantly in breach of every key aspect of the contract. They do not properly credit check your tenants, they lie about their references and credit checks, they collect the rent late most of the time, they fail to get guarantors when required, they do not inspect the property resulting in potentially serious damage going unnoticed etc etc You will end up managing the property yourself and chasing the rent every month.

Worst agents ever dealt with! After 4 phone calls, two emails and even going into the office to arrange a viewing they never got back to me! I would AVOID if planning on using them, if they can't get back to you about a simple viewing what are they going to be like later on down the line!! AVOID AVOID AVOID!!

Very poor, I needed a property to rent found one with them, rang to book a viewing they told me they would ring me back in the next week they never did, came to the week after they said the same, every person I spoke to took my name and number not one saved it, come to a point when I rang and the property was already gone without letting me know. they wasted my time. Plus they never followed up to see if they could help me find any other property's that they have going or coming up. Very disappointed