Absolutely disgusting of a company who continue claiming my ex-partner (who has just made a review on here and been asked to remove it) needs to "complete all documents" to be released from a tenancy with myself. To make it clear this was a new agreement I was asked to sign which I did. We lived together in the property for over 5 years until we split up and we had pay a deposit at the start of the tenancy that they still have. Before I signed the agreement I confirmed I wouldn't have to pay another deposit which they confirmed and so I signed it. Meanwhile, Wilson who forgot to cancel the direct debit paid a month's rent still when already out of the property, a month rent who I also paid. They continue to hold that extra rent payment claiming that I have to pay a £300 deposit before they can reimburse Wilson, bare in mind his payment has nothing to do with my tenancy in the property. They leave us with no option but to take legal action together against the company. A company who also called me asking me to take my review down which I would have done if Wilson had been paid the money they owe him (£825) which is still not the case since January!