Luckily I have met my landlord and she's a lovely lady. I rent her property through Mattin and Co for nearly 6 years now. But how she pays this company to manage it is beyond me. I read some of these reviews and they are pretty accurate. You need about 10 working days for someone to call you back and it seems as there's no one working in that office. Extremely unprofessional. People are polite when you ring but you can tell they're not happy working there and therefore choose to do the bare minimum. This complaint is not personal to the people that work for martin and co but to whoever runs it. I also know they've lied to me multiple times to excuse the length of time it takes them to send me my contract and other things. I chose to leave it but I had to come here to complain this time. Unfortunately, when you rent you look for properties, not agencies. But to you landlords, who probably look for agencies to manage your property, don't bother.