Recently viewed a property with Redbrick, was very disappointed with the agent who showed us round - he couldn't answer any of the questions we asked and knew very little about the property

I am very disappointed with my experience when trying to purchase a property through Redbrik. The agent Ben dealing with the sale had a clear motive for a cash sale ie not ourselves; and possessed a clear lack of transparency throughout the process. Important information was either withheld or only shared after repeated follow-ups, which made it difficult to make informed decisions. Communication was inconsistent, and when questions were raised, responses were often vague or incomplete. This created unnecessary stress and undermined trust. I would expect a higher level of honesty and openness from a ‘professional service’ and unfortunately, this fell well below expectations. Would not recommend using Redbrik to any of our friends and family or wider network.

They keep properties up on apps etc such as rightmove, then when you apply for a viewing they respond with 'its undergoing applications' - so take it down then? We've been let down so many times because of this

Booked to view a property. Turned up to undertake the viewing two days after booking. No one there. Called the office was told that someone was on the way. Then nothing. Called again and was then told the office had cancelled the viewing and I’d been emailed. When I explained I hadn’t left an email I was told aww sorry! Avoid this place what a joke!

Absolutely disgusting customer service! Put and offer in on a commercial property through bothams. Fobbed off for 10 weeks to then receive an apologetic call from Andrew the director promising the following Monday I would get an answer. 7 weeks later after chasing him every week not one returned phone call! Utter waste of time!

I am writing this review with regret and a heavy heart. Redbrik marketed my house for me and the buyer pulled out 2 weeks to completion. This put me in a difficult situation and I had to accept a part-exchange deal at a lower price. Redbrik now insisted that I must pay £600(in addition to the initial deposit that we paid) as a withdrawal fee with no empathy about my situation. Clauses were inserted in the contract to rob people even when things go wrong no matter whose fault. Redbrik policy needs to be audited because I was not willing to withdraw but everything would go wrong if we didn't accept a part-exchange. Preying on people’s difficulties is nothing short of evil. I am going to be warning everyone I know about Redbrik and will not touch Redbrik even with a long stick ever again. Its so sad that we don't have 0 star.

Buyer & sellers beware scammy secure move Buyer & sellers beware! Redbrik operate a very shady Reservation fee scheme where they charge a "non-negotiable", "non-refundable" £595 for a search pack and the right to take the house of the market. Problems with this: 1. The searches will usually be outdated. If something has come up in the time gap the old searches do not cover, then the buyer will be in trouble. Redbrik says they will "sort" this out. However, I would not want to be stuck in some remediation process with them when things go wrong. Far better to get your own conveyancer to do the searches. 2. The reservation fee to take the house of the market is nothing but a money grabbing scam whereby they pocket £595 from the seller and £595 from the buyer while charging the seller their usual percentage. 3. The £595 reservation fee does not benefit the buyer and is intrinsically unfair. It does not really protect from gazumping, as the seller can still accept a higher offer (perhaps £5000-10,000) and just refund the £595. 4. Additionally, this money does not go towards the sale of the house and is a lot of money because searches that only cost around £200-250. Thus, I am struggling to understand or see the value in this fee. 5. As a seller if you use this scammy service, it is likely you will get far fewer offers because most buyers will not subscribe to this scheme because 99.9% of estate agents do not do such things. I just made an offer of the asking price of a house ~£350K and though this secure move stuff was optional. Imagine my surprise when Redbrik was happy to scupper the deal even thought the seller was very interested in continuing! Sellers who advertise with Redbrik do so at their own risk as they only negotiate for their own fees and do not look out for the seller. The company has an awful reputation and should honestly look at acting with more integrity rather than trying to con people out of money on spurious reasons. Redbrik are cowboys! Save your time & get a proper estate agent!

If I could give 0 stars I would. Most disgusting service I’ve seen provided. As tenants renting with them, nothing would get done until we had complained multiple times. We mentioned our washing machine leaking along with our shower, and they eventually sent a plumber/handy man out to sort the shower a week or so later. We then mentioned the washer when he came to the house, and when he looked at it he said it had been superglued. We had been taking our washing to family’s to do so hadn’t noticed. So somebody had snuck into the property without our consent when we were out at work. The only person who got things done for us was Kiren in the maintenance department- she was amazing! Couldn’t fault her. We were under the care of Georgina who was late in her responses but at least she answered. Once she left the company we were forgotten about and ignored. When it came to the end of our tenancy, we gave our notice and wasn’t even acknowledged by anyone at Redbrik. UNTIL.. they wanted to do viewings whilst we still had our belongings in the property, but we agreed as we are civil and understand they wanted to fill our space ASAP. Once we had moved out, we were told in the office that someone will be in touch about getting our deposit back. After hearing nothing, we emailed the lettings team. We heard nothing back after 2 weeks of emailing multiple times, just an automated response saying they would contact us back in 24-48 hours. After 3 weeks of being ignored I’d called the office, and was palmed off saying there were no “asset managers” in and they’d call me back. Nobody rang back. Days later I called again and got the same response. We left the property in better condition than we had received it, and they had instantly filled our spot with another tenant. They were just reluctant to give our deposit back, and ignoring every email and call. Disgusting service, and when told over the phone, no apology given. Just excuses. Why have an automated response saying 24-48 hours response time when it wasn’t even 2-3 weeks without me having to pester them and block my number when I called so that they would answer. Really do not recommend renting with Redbrik- I have discouraged the people I know from doing the same too. Far better companies out there! UPDATE- it won’t let me reply to their response but for people out there reading this, please know this was NOT explained to us as stated by them below. And this was several weeks of chasing and at no point were we told it was due to “annual leave” which was a long time if so. They would just say there’s no asset managers in and that they’d return our call when there was, which would never happen. Truth is we weren’t designated another asset manager, when I asked who had taken over managing us when Georgina left nobody could answer over the phone and said they’d get somebody at least to get in touch. Which they didn’t. Redbrik just enjoy fobbing people off and looking good from the outside🤗