Dear Martin, Thank you for your comments about the positive experience you enjoyed with our Sales Department. We do pride ourselves on marketing and are proud of our professional photos and adverts. I am sorry you feel as though your experience with our Lettings Department was not to the same standard and I wanted to address the issues with you, as I believed they had been resolved. As you are aware, when a new property is advertised for rent, an EPC is required with a rating of at least an ‘E’. When our EPC accessor visited the property, he could only give the property an ‘F’ rating. Even though you had commissioned this report, we did not charge you for the assessors time. We then worked with you to highlight the issues that downgraded the property to see if we could get the rating up to an E rating. You then commissioned another assessor who gave the rating E, enabling us to advertise the property for rent. I understand that we instructed for the Gas Safety Inspection to be carried out at the property by one of our contractors. After he had visited, a leak occurred. The plumber was happy to go back to fix the issue, but you told us you did not want the same contractor attending. During a tenancy, it is a tenants responsibility to report any maintenance issues to us, but the problems you have highlighted were not reported. We carried out a property inspection in October, and the issues were not apparent. We always point out to tenants the importance of ventilating the property, and this information is included within our tenancy agreement. We conducted a full check out report at the end of the tenancy where we did propose deductions from the deposit due to various issues. As the tenant did not agree to the deductions, we had to involve the adjudicator at My|Deposits and we supplied evidence on your behalf. The adjudicator did not agree to all claims. However, you were still awarded part of the money from the deposit for other issues. We are keen to ensure you have a positive experience with us. I believe we had addressed all these issues during the property tenancies but would be more than happy to discuss the matter further if you have any further questions and to explore if it there are still elements we can learn from in the future.

Hi Mark, We apologise for the delay in your deposit return, but we want to assure you that the team have been working behind the scenes and following necessary procedures to release this to you. If there is anything further you would like to discuss, please feel free to contact us on the below number. 0114 361 0140

Hi Colin, apologies that the line of questioning felt extensive. We strive to collect as much information as possible to assist our potential buyers with their search and to offer security to our sellers and their homes. We're pleased to hear you have found a home and wish you the best with your move.

Hi Julie, Thank you for taking your time to leave a review. We are unable to find any of your details in our system, so if there is a problem, please feel free to give us a call on 01246 563060 if you'd like to discuss further. Thank you

Hi Liam, we're sorry to hear you didn't have a great experience on this occasion. As you say, each property sale is different and we can only apologise it didn't go your way in this instance. If you'd like to get in touch, we'd love to see how we can help get you into the home you want - please give us a call on 01246 563 060 or pop in! Best wishes, The Redbrik team

Hi Paul, we’re very sorry to see that you have left a 2 star review. We take all feedback seriously, and would welcome any further details of your experience with us. If you would like to give our team a call on 01246 380 414, we are positive we can assist you.

Hi Darren, two stars does not reflect the experience we strive to offer our customers, we would like to offer our apologies, please contact us if you would like to discuss this further

Hi Keith, Thank you for your review. Please could you contact me to discuss your experience as i cannot find any of your details on our data base. Kind Regards Jessica Risorto 01246 563060

Hi, We’re sorry to read your review. Unfortunately, despite everyone’s best efforts, the chain did unexpectedly collapse very close to completion, which understandably left you in a difficult position. We're pleased you were able to proceed with your onward purchase through the part-exchange option, although we appreciate this wasn’t the route you originally hoped to take. With regard to the charges mentioned, we always aim to be fully transparent. The withdrawal fee you refer to forms part of the agreement signed at the outset and is designed to reflect the time, work and costs involved in selling a property. In addition, the upfront fee you initially paid was a marketing fee which covers professional photography, floor plans and getting your property listing ready for sale which were all completed to ensure your home was presented to the market to the highest standard. As you were on our legal-inclusive package, your legal costs for the sale progression up to that point were also fully covered, meaning you were not charged for the legal work that had already been undertaken on your behalf. We do genuinely regret that your sale didn’t progress as planned and that your experience led you to feel this way. We are always open to discussing concerns directly and remain happy to speak with you further should you wish to do so. Kind regards, The Redbrik team