Recently viewed a property with Redbrick, was very disappointed with the agent who showed us round - he couldn't answer any of the questions we asked and knew very little about the property

Absolutely disgusting avoid using. Theyll charge the earth, hidden costs and charge you £500 to reserve a property and won't refund if the chain breaks. Rob dogs, avoid at all coat

If I could give 0 stars I would. Most disgusting service I’ve seen provided. As tenants renting with them, nothing would get done until we had complained multiple times. We mentioned our washing machine leaking along with our shower, and they eventually sent a plumber/handy man out to sort the shower a week or so later. We then mentioned the washer when he came to the house, and when he looked at it he said it had been superglued. We had been taking our washing to family’s to do so hadn’t noticed. So somebody had snuck into the property without our consent when we were out at work. The only person who got things done for us was Kiren in the maintenance department- she was amazing! Couldn’t fault her. We were under the care of Georgina who was late in her responses but at least she answered. Once she left the company we were forgotten about and ignored. When it came to the end of our tenancy, we gave our notice and wasn’t even acknowledged by anyone at Redbrik. UNTIL.. they wanted to do viewings whilst we still had our belongings in the property, but we agreed as we are civil and understand they wanted to fill our space ASAP. Once we had moved out, we were told in the office that someone will be in touch about getting our deposit back. After hearing nothing, we emailed the lettings team. We heard nothing back after 2 weeks of emailing multiple times, just an automated response saying they would contact us back in 24-48 hours. After 3 weeks of being ignored I’d called the office, and was palmed off saying there were no “asset managers” in and they’d call me back. Nobody rang back. Days later I called again and got the same response. We left the property in better condition than we had received it, and they had instantly filled our spot with another tenant. They were just reluctant to give our deposit back, and ignoring every email and call. Disgusting service, and when told over the phone, no apology given. Just excuses. Why have an automated response saying 24-48 hours response time when it wasn’t even 2-3 weeks without me having to pester them and block my number when I called so that they would answer. Really do not recommend renting with Redbrik- I have discouraged the people I know from doing the same too. Far better companies out there! UPDATE- it won’t let me reply to their response but for people out there reading this, please know this was NOT explained to us as stated by them below. And this was several weeks of chasing and at no point were we told it was due to “annual leave” which was a long time if so. They would just say there’s no asset managers in and that they’d return our call when there was, which would never happen. Truth is we weren’t designated another asset manager, when I asked who had taken over managing us when Georgina left nobody could answer over the phone and said they’d get somebody at least to get in touch. Which they didn’t. Redbrik just enjoy fobbing people off and looking good from the outside🤗

Buyer & sellers beware scammy secure move Buyer & sellers beware! Redbrik operate a very shady Reservation fee scheme where they charge a "non-negotiable", "non-refundable" £595 for a search pack and the right to take the house of the market. Problems with this: 1. The searches will usually be outdated. If something has come up in the time gap the old searches do not cover, then the buyer will be in trouble. Redbrik says they will "sort" this out. However, I would not want to be stuck in some remediation process with them when things go wrong. Far better to get your own conveyancer to do the searches. 2. The reservation fee to take the house of the market is nothing but a money grabbing scam whereby they pocket £595 from the seller and £595 from the buyer while charging the seller their usual percentage. 3. The £595 reservation fee does not benefit the buyer and is intrinsically unfair. It does not really protect from gazumping, as the seller can still accept a higher offer (perhaps £5000-10,000) and just refund the £595. 4. Additionally, this money does not go towards the sale of the house and is a lot of money because searches that only cost around £200-250. Thus, I am struggling to understand or see the value in this fee. 5. As a seller if you use this scammy service, it is likely you will get far fewer offers because most buyers will not subscribe to this scheme because 99.9% of estate agents do not do such things. I just made an offer of the asking price of a house ~£350K and though this secure move stuff was optional. Imagine my surprise when Redbrik was happy to scupper the deal even thought the seller was very interested in continuing! Sellers who advertise with Redbrik do so at their own risk as they only negotiate for their own fees and do not look out for the seller. The company has an awful reputation and should honestly look at acting with more integrity rather than trying to con people out of money on spurious reasons. Redbrik are cowboys! Save your time & get a proper estate agent!

We had really bad experience with Redbrik Chesterfield and their property manager Georgina. Although they initially agreed to an early tenancy termination, the landlord changed mind, resulting in an additional 2 months' rent and unexpected expenses. The checkout report was clean and I think that was the reason they didn't initially gave us the report. We had to ask them and had to visit the office to get the report. Despite meeting cleaning requirements and having a fair checkout report, the landlord, and the agency, demanded our full £900 deposit and an extra £100 for repairs. Lack of fairness in dealings prompted us to dispute with My Deposit. We submitted all the proofs and thankfully My Deposit gave most of our deposit back. This clearly proves how unfair Redbrik and the landlord treated us. Not only this but the agency required us to hire the professional cleaning team they recommended for their own financial gain. They doubted our own carpet cleaning efforts despite providing invoices and bank statements, causing significant mental and financial distress. The property manager refused to listen to our perspective and forced to hung up, assuming we were being rude.

We had an extremely disappointing experience with Redbrik estate agent, Chesterfield. We have been renting a property in ListerClose and Georgina was our manager. They initially offered an early tenancy termination, but later reneged on the agreement, forcing us to pay additional 2 months rent and endure unjustified expenses. The landlord, backed by the agency, unfairly demanded our full deposit of £900 and an extra £100 for repairs despite our efforts to meet their cleaning requirements. The landlord insisted on repair costs despite a clean checkout report. This added to the unjust financial burden and highlighted the lack of fairness in their dealings. We had to raise the despute with My Deposit and waiting for the decision. Agency forced us to do multiple end of tenancy professional cleanings with the cleaning company they preferred. We did a professional carpet cleaning ourselves but they didn't believed it even after we provided invoices and bank statements. The property manager consistently sided with the landlord, causing us significant mental and financial distress. I strongly advise against choosing Redbrik for any property dealings.

Do not rent a property through this company. Horrendous! Fully managed, sell you the dream and as soon as anything is wrong, communication stops. They don’t want to know. Next move will have to be legal for breach of contract. Absolutely rubbish!

Well here we are Redbrik Chesterfield branch- Jacqueline Brentnall. Can you tell me why as we are not on your mailing list and never have been why you took our property details from Rightmove and tried poaching us to sell with yourselves?! under GDRP rules I don't feel that is legal! So for every letter we receive a 1 star rating will be left to show others the intrusion from this estate agents. My point Thea Cox is that its wrong to be trying to poach a property from another agent when we have had no contact with you whatsoever....