Hi Joanne, we’re really sorry to see your review and we take all feedback seriously. This does not reflect the experience we strive to offer our customers and we would like to offer our sincere apologies. We’d be happy to discuss your experience further to see what we can do to resolve this if you'd like to email us at hello@redbrik.co.uk

Thank you for your thoughts Michelle however terms and conditions and processes are set out to potential tenants before any payment is taken. Potential tenants are required to sign and agree to the terms and the only reason a tenancy offer is retracted and monies not refunded is if a potential tenant has not fully declared their personal circumstances.

Dear Amy, we are sorry we missed the message to give you a call back to go through our services. We have since had a look at our internal procedures and will be changing these to ensure messages are not missed in the future. If you are still interested in our services then please just give us a call on 01246 380 414 or email lettings@redbrik.co.uk and we can arrange a call for a suitable time. Many thanks Abigail (Chesterfield Lettings - Area Manager)

Dear Tim, we appreciate your review and take all feedback seriously. I'm sorry that you were not happy with your experience however I do want to assure you we have done everything we can to allow you to view the property. Your viewing was booked in over the phone on the 22nd January and it was stated that the viewing was confirmed and you would receive email confirmation with the time of the viewing and full property address following the call. The email confirmation was sent across at 13:49 on 22nd January. You were called today to confirm your viewing, as we confirm all viewings on the day (via phone as well as email when initially booked in) as we understand sometimes people need to re-arrange and forget to contact us to let us know. During this call you stated you had not received the confirmation email and we double checked your email address and we can see the confirmation email on the 22nd was delivered to the correct address. If the property was no longer available to view then of course we would've called to cancel. However your booking was still going ahead and our call this morning was a courtesy to confirm you were still attending. The property is still available and if you would still like to view then please do not hesitate to get in touch.

Dear Tim, we appreciate your review and take all feedback seriously. I'm sorry that you were not happy with your experience however I do want to assure you we have done everything we can to allow you to view the property. Your viewing was booked in over the phone on the 22nd January and it was stated that the viewing was confirmed and you would receive email confirmation with the time of the viewing and full property address following the call. The email confirmation was sent across at 13:49 on 22nd January. You were called today to confirm your viewing, as we confirm all viewings on the day (via phone as well as email when initially booked in) as we understand sometimes people need to re-arrange and forget to contact us to let us know. During this call you stated you had not received the confirmation email and we double checked your email address and we can see the confirmation email on the 22nd was delivered to the correct address. If the property was no longer available to view then of course we would've called to cancel. However your booking was still going ahead and our call this morning was a courtesy to confirm you were still attending. The property is still available and if you would still like to view then please do not hesitate to get in touch.

Can you tell me more I’m thinking of using them to sell my house in the coming weeks

Hi Darren, Thanks for posting, unfortunately there was misunderstanding between ourselves and the owner as to who was undertaking the viewing, as we understood it to be the owner. We tried throughout the day to get hold of the vendor unsuccessfully and…See more