Thank you for the review - 3 stars isn't what we strive for at Redbrik, we apologise. Please contact us if you'd like to discuss this further.

Thank you for taking your time to leave this review. We would be interested in discussing your experience with us but unfortunately we cannot find your details on our system. If you would like to get in touch, please call our office on 01246 380 414.

Dear Martin, Thank you for your comments about the positive experience you enjoyed with our Sales Department. We do pride ourselves on marketing and are proud of our professional photos and adverts. I am sorry you feel as though your experience with our Lettings Department was not to the same standard and I wanted to address the issues with you, as I believed they had been resolved. As you are aware, when a new property is advertised for rent, an EPC is required with a rating of at least an ‘E’. When our EPC accessor visited the property, he could only give the property an ‘F’ rating. Even though you had commissioned this report, we did not charge you for the assessors time. We then worked with you to highlight the issues that downgraded the property to see if we could get the rating up to an E rating. You then commissioned another assessor who gave the rating E, enabling us to advertise the property for rent. I understand that we instructed for the Gas Safety Inspection to be carried out at the property by one of our contractors. After he had visited, a leak occurred. The plumber was happy to go back to fix the issue, but you told us you did not want the same contractor attending. During a tenancy, it is a tenants responsibility to report any maintenance issues to us, but the problems you have highlighted were not reported. We carried out a property inspection in October, and the issues were not apparent. We always point out to tenants the importance of ventilating the property, and this information is included within our tenancy agreement. We conducted a full check out report at the end of the tenancy where we did propose deductions from the deposit due to various issues. As the tenant did not agree to the deductions, we had to involve the adjudicator at My|Deposits and we supplied evidence on your behalf. The adjudicator did not agree to all claims. However, you were still awarded part of the money from the deposit for other issues. We are keen to ensure you have a positive experience with us. I believe we had addressed all these issues during the property tenancies but would be more than happy to discuss the matter further if you have any further questions and to explore if it there are still elements we can learn from in the future.

Hi Chelsea, Thanks for sharing your feedback. We’re sorry to hear that the experience felt stressful looking back - that’s never our intention. It’s a shame we weren’t made aware of any concerns at the time, or in the year since completion, as we would always want the opportunity to address any issues promptly and support our clients through what should be an exciting milestone. Wishing you all the best in your home. Redbrik.

Hi Tom, Thanks for your feedback – we’re pleased to hear you found our front-of-house team helpful. On access for trades, our Sales Manager offered to meet contractors outside her usual working hours so that quotes could be obtained, and we weren’t made aware that this was causing delays. Regarding the damage identified after your survey, the seller initially declined to contribute but later confirmed they were open to discussing repairs or a price adjustment. By that point, you’d already moved forward with another property. We appreciate the frustration around the reservation fee. The SecureMove™️ agreement is designed to protect both parties by giving buyers exclusivity and reducing fall-throughs for sellers. In this instance, the circumstances didn’t meet the criteria for a refund under the terms agreed. It’s also worth noting that with a traditional sale, you would ordinarily also lose search costs (typically around £300) when withdrawing. Thank you again for sharing your comments. We’ll continue to review and improve our processes wherever we can. Warm regards, Redbrik.

Hi Mark, We apologise for the delay in your deposit return, but we want to assure you that the team have been working behind the scenes and following necessary procedures to release this to you. If there is anything further you would like to discuss, please feel free to contact us on the below number. 0114 361 0140

Hi Julie, Thank you for taking your time to leave a review. We are unable to find any of your details in our system, so if there is a problem, please feel free to give us a call on 01246 563060 if you'd like to discuss further. Thank you

Hi Colin, apologies that the line of questioning felt extensive. We strive to collect as much information as possible to assist our potential buyers with their search and to offer security to our sellers and their homes. We're pleased to hear you have found a home and wish you the best with your move.

Hi Darren, two stars does not reflect the experience we strive to offer our customers, we would like to offer our apologies, please contact us if you would like to discuss this further

Hi Liam, we're sorry to hear you didn't have a great experience on this occasion. As you say, each property sale is different and we can only apologise it didn't go your way in this instance. If you'd like to get in touch, we'd love to see how we can help get you into the home you want - please give us a call on 01246 563 060 or pop in! Best wishes, The Redbrik team