Well here we are Redbrik Chesterfield branch- Jacqueline Brentnall. Can you tell me why as we are not on your mailing list and never have been why you took our property details from Rightmove and tried poaching us to sell with yourselves?! under GDRP rules I don't feel that is legal! So for every letter we receive a 1 star rating will be left to show others the intrusion from this estate agents. My point Thea Cox is that its wrong to be trying to poach a property from another agent when we have had no contact with you whatsoever....

We have been renting with redbrik for the last 18 months. Mainly our experience has been good but that's because we didn't have any issues with the property. Lately we've had some minor problems and had to contact redbrik. Georgina is the person who deals with us but I use the term deal with loosely. She never calls back when she says she will and is constantly busy doing something else We have called on multiple occasions over the last 3 months and always get promised a call back which never happens. We have tried speaking to other members of staff but they are all as incompetent as Georgina so don't call back either

I wish I could give one star. I would never recommend Redbrik as a letting agency as they will try and take your deposit over damage that was already present on move in (even when you have proof!) and tell you blatant lies. As a tenant they were a nightmare to contact and will make you feel as if you are a second class citizen for renting. We were also charged a £600 fee to move out early as we had a change in situation and then proceeded very slowly to find a new tenant. Not only this, the letting agency who visited for viewings arrived late at the same time as the viewer so they didn't get any time to look round the house first, and I ended up having do their job for them and answer questions. They also proceeded to not turn up on one visit and not inform us they weren't coming so I wasted half my day waiting. Absolute joke of a company and shouldn't call themselves professionals. Money grabbing letting agency.

Treated poorly . I offered and had my offer accepted on a house through Redbricks. I was asked to pay £595 and sign an exclusivity contract to tie me into the sale. I happily paid and signed to get the house. I was told that from that point on “ Redbrick” would not allow further viewings or marketing. ! Little did I know that two weeks and two days later , I was informed that the property had a better offer ! I thought I had exclusivity ! I just got a refund of the money £595 . Which is still waiting to be credited back to my card. Why pay the money ! Why offer me exclusivity and then with draw it. Very shabby

Gave up, no one answers the phone.

This is currently our 4th house so not new to the Estate Agent experience, but this one was not great! Do not pay upfront, less stressful if you just burn the £495. Communication was poor and inconsistent; not all staff coming up with same version of information. Only used them as they sold the property in 2019. Wouldn't use again.

registered with them for notifications and they don't send them. have to keep checking daily. poor service for prospective customers

We unfortunately didn't have a great experience of Redbrik as buyers. The most telling example was when we had an offer in on a property. The Agent rang me around 9am to let me know someone else had offered on it and would we increase our offer. As my husband was at work I said I would need to discuss with him and get back to her if that was ok. She said of course and that she would be there until 5pm for us to get back to her. At 3pm, on checking Zoopla, the property showed up as sold. When my husband rang to enquire what had happened as we had been given time to respond until the end of the day, he was told that someone would get back to him... and they never did. Prior to this we had been involved in a Best and Finals on a Redbrik property which wasn't handled nicely at all. It came across that with the crazy housing market during the pandemic, Redbrik didn't feel the need to make any effort with buyers - they were probably great if you were selling though! It got to the point where we tried our best to avoid properties being sold by them, and thankfully the house we eventually purchased was with a different agent. Sorry for the poor review but really not a great experience for us.NegativeProfessionalism

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