Thanks for the lovely review, Alan!

Thanks for the lovely review, Shirley.

Thank you for taking the time to leave us a review Shaun – we’re really pleased to hear you had a good overall experience and that you found our team great to deal with. We completely understand that buying a home is a significant financial commitment, and we really appreciate your honest feedback about the SecureMove™ reservation fee. The £595 fee includes the cost of regulated and insured searches (around £335 inc. VAT), along with the substantial upfront legal and administrative work involved in setting up the SecureMove™ process. This preparation takes place before the property even goes to market, helping to support solicitors and significantly speed up transactions. Importantly, if a seller withdraws from the agreement, the buyer receives a full refund – something that isn’t traditionally the case when buyers arrange and pay for their own searches. We chose to apply the reservation fee to buyers because our industry analysis – and a study released just this week – confirmed that the vast majority of fall-throughs are buyer-led. In fact, 91% of sales that collapsed in the first three months of this year were attributed to the buyer. Redbrik’s fall-through rate is currently around 12.5%, compared to a national average of 32% (Jan–March 2025), which shows that the reservation fee does lead to more committed buyers and more secure sales. We’re always listening to feedback and will continue to review and improve our processes where we can. Thanks again for sharing your thoughts – and all the best in your new home.

Hi Robin, Thank you for taking the time to review. We would love the opportunity to discuss this with you further, if you could please contact us on 0114 361 0140. Thank you, Abigail Wilks Head of Lettings & Asset Management

Hi Allison, we are really disappointed to see your review and take all feedback from clients very seriously. As ever, we endeavoured to make your experience as smooth and transparent as possible and are sorry you did not feel this was the service you received. If you would like to discuss further, please do give us a call on 01246 563 060. Best wishes

Thank you for the review - 3 stars isn't what we strive for at Redbrik, we apologise. Please contact us if you'd like to discuss this further.

Thank you for taking your time to leave this review. We would be interested in discussing your experience with us but unfortunately we cannot find your details on our system. If you would like to get in touch, please call our office on 01246 380 414.

Dear Martin, Thank you for your comments about the positive experience you enjoyed with our Sales Department. We do pride ourselves on marketing and are proud of our professional photos and adverts. I am sorry you feel as though your experience with our Lettings Department was not to the same standard and I wanted to address the issues with you, as I believed they had been resolved. As you are aware, when a new property is advertised for rent, an EPC is required with a rating of at least an ‘E’. When our EPC accessor visited the property, he could only give the property an ‘F’ rating. Even though you had commissioned this report, we did not charge you for the assessors time. We then worked with you to highlight the issues that downgraded the property to see if we could get the rating up to an E rating. You then commissioned another assessor who gave the rating E, enabling us to advertise the property for rent. I understand that we instructed for the Gas Safety Inspection to be carried out at the property by one of our contractors. After he had visited, a leak occurred. The plumber was happy to go back to fix the issue, but you told us you did not want the same contractor attending. During a tenancy, it is a tenants responsibility to report any maintenance issues to us, but the problems you have highlighted were not reported. We carried out a property inspection in October, and the issues were not apparent. We always point out to tenants the importance of ventilating the property, and this information is included within our tenancy agreement. We conducted a full check out report at the end of the tenancy where we did propose deductions from the deposit due to various issues. As the tenant did not agree to the deductions, we had to involve the adjudicator at My|Deposits and we supplied evidence on your behalf. The adjudicator did not agree to all claims. However, you were still awarded part of the money from the deposit for other issues. We are keen to ensure you have a positive experience with us. I believe we had addressed all these issues during the property tenancies but would be more than happy to discuss the matter further if you have any further questions and to explore if it there are still elements we can learn from in the future.