Great agents to rent with, any problems are dealt with quickly and fuss free! Easy to get hold of via email or calls (which is great as the town location is not easy to get to) Rebecca our property manager is friendly as well! The only downside is having to have a 6mth tenancy which when costing £60 per renewal, Would much prefer a long term contract, as this plus rent increases soon add up over the year!

Have been a tenant for a year now and have Rebecca as our manager, who is great. She has made renting very easy and pleasant, responding very quickly to emails or calls and sorts any issues out equally as fast with the landlord (who we have not met but also seems very dedicated to us, the property and helping us sort any issues out). The only thing for me bringing it down to 4 stars from 5 is that our contract if only for 6 months at a time and have been told the contract cannot be extended to a yearly one which we would ideally have gone for. Upon renewing every six months, comes with a £60 fee each time. This however is made clear in the contract, it's just a shame that we cannot extend.

Pretty happy mostly with getting our house, in a good location and also able to get quick responses from the staff at Northwood. However, it has been a bit disappointing to have issues still being resolved 3weeks after moving in. Issues that were not resolved upon receiving the keys were leaks, stuck doors and waiting for pest control. I didn’t really want to move in with my kids while there were still pest issues. I also had to shampoo the carpets throughout and generally deep clean as the carpets were dirty and were a lot of webs and flies around. Now finally getting settled, except for the leaky sink. Otherwise happy with the friendly staff.

I got asked to write this review weeks ago since Northwood are no longer my lettings agent and they would’ve got a good review until today. Northwood gave my name and phone number to an energy provider that is nothing to do with me, for an unpaid bill that wasn’t registered to my address 🤦🏼‍♀️ I was threatened with debt collection action over this bill, and Northwood had nothing to say except a very half hearted sorry, told it was fine since I wasn’t liable for the bill and an incredibly rude woman asking what else I expected her to do. Maybe find out who gave my details out? At the bare MINIMUM speak with the person who made the error and make the aware of the consequences on their mistake? Nope, none of that. Seems their complaints procedure could do with a serious review. On the positive side, our property manager (Milly) worked really hard to make our tenancy enjoyable and she is a credit to the company.

Disappointing service. We went to view a property with this letting agent, the lady who showed us around was actually lovely hence the 2 stars, we fell in love and an hour later decided we would like to take the property. When viewing we had explained that i was expecting a baby and the woman showing us round had no issues with this and even gave us ideas for the second bedroom as a nursery! We called up and registered our interest, and were told we would be called back once all the viewings were over. One hour later we got a call back saying that if we wanted the property it was ours (subject to referencing obviously) and could we pay the holding fee then and there. This is I did and was absolutely over the moon. I must point out they were very nice on the phone at this point! I spent the rest of the day planning our daughters first home! Three hours later i got a call back saying they had spoken to the landlord and he did not want children in the property so we could not have the flat, is this not something they should be aware of before viewings and accepting a couple with a baby on the way? They told me they would refund me the holding fee and no more would be said about it, i said ok and holding it together asked for my money back which was paid on a credit card... silence... turns out she didnt know how to do this and would call me back. I spent the rest of the evening in tears and as you can imagine as a pregnant woman the emotional effect was not fun. Over the next three days i called countless times asking if they had found out how to do the refund only to be brushed off, finally i got hold of someone who quite rudely and bluntly told me it had been refunded and i just had to wait to see it come back. Now i would have thought a courtesy call to let me know this had been done would have been company policy but clearly not. I never heard another peep from them. Luckily we have now moved into a beautiful house with another letting agent who have been absolutely fantastic so all turns out well for my little family in the end.

I was with Northwood as a tenant. We were limited by choice of housing in the area so the one we found we signed up for quick. The viewing was not an issue. It was strange the way the guarantor system worked. My credit rating was through the roof and earning a good amount. But due to not having rental history I had to have a family member who was younger and earner significantly less than me be a guarantor! Made no sense and we have to pay an extortionate amount for the privilege of doing it. Lived in the property for 2 years. We looked after it like it was our own. We passed the quarterly inspections with flying colours. I prided myself on that but repeatedly got requests to remove the weeds out the front of the property... Which were on my neighbours unoccupied property! They didn't accept this but I was not meddling on someone else's property so the complaints kept coming. Couldn't understand it. On handing in our notice in, next up were the viewings. The only request we had was that we put our personal effects in drawers and wardrobes and if they could not open them, it would be appreciated. The viewings came thick and fast and we vacated for them. On returning in numerous occasions OUR OWN PERSONAL FURNITURE with personal items were wide open, drawers open... I assume they just left viewers roam un-attended. Be wary of that. Someone signed up for property relatively quickly and it turned out we knew the new occupants. They had no furniture and with this being a townhouse it was extremely difficult to move large furniture items like tables and sofas out. The new occupant offered to buy from us and we were happy to sell. The only problem... Northwood. Despite it being a perfectly reasonable request. They threatened to fine us for every piece of furniture left. We had to move it out. Store it. Just to move it back in the day the new renter entered the property. Madness. We also had a fully fledged carpet cleaning vacuum which kept the carpets immaculate. However we were forced to spend hundreds getting a professional carpet cleaner in to provide an invoice to Northwood. I understand why they'd do this in most case but the carpets were in mint condition. The cleaner was in disbelief and felt guilty taking my money because he admitted the work wasn't required. Fortunately he seen sympathy and gave a discounted rate effectively in exchange for an invoice. On leaving the property, we were contacted by Northwood to say the kitchen was not cleaning to a good enough standard, particularly the sink area. They tried to enforce a cleaning bill of hundreds on me. After begging and pleading to get back in there to resolve it myself... I found a soapy sud ring left from a cleaning sponge on the washboard. I literally wiped it with a towel and it was gone. THAT WAS IT. After being out of the property for weeks, the new tenant had obviously had issues with setting up the television with the satellite points in the house. They did the right thing and contacted Northwood. Instead of Northwood contacting the home owner I had them contact ME, the former tenant numerous times for help with the house. Asking for how-to's. WHAT!? This company operates in strange ways. PRO-LANDLORD. Heavy handed with tenants. I would not recommend.

Avoid at all costs. We left our rental over 1 year ago and are still so angry with how we were treated. There’s lots of positive reviews for them, but in my opinion it’s not worth the risk. They are totally 100% landlord focused, and will do there utmost to swindle as much out of you as possible when your tenancy ends. They allowed us to live without a boiler for 7 weeks, we still had hot water, but via an immersion heater, which increased our bill by 100s of pounds. The landlady agreed to contribute towards it, as long as Northwood did. They refused, so she refused too. I find it incredible that they take such little responsibility. They claimed it was the landladies responsibility, but I refuse to believe the chased it up at all, as she’d had to pay for a couple of things not long before this happened. We feel they cut her some slack, as the landlords are their priority. They didn't fix a dripping shower for something similar, and our agent, Lisa, was condescending, 2 faced and a straight up terrible person to have to deal with. She always made us feel like she was on our side, but this was not the case. Not once. At the end of tenancy, they charged us £500 pounds for cleaning, despite us spending 3 full days cleaning the property (4 adults). Their standards are ludicrously high. They’ll prob respond below saying it was dirty, but it wasn’t that clean when we moved in. We went to dispute, but lost. In hindsight, this always felt inevitable, as they appeared so confident that this would happen. I expect they know exactly how to play the game. So landlords, perhaps they’ll be attractive for you, but renters - find elsewhere.