I was with Northwood as a tenant. We were limited by choice of housing in the area so the one we found we signed up for quick. The viewing was not an issue. It was strange the way the guarantor system worked. My credit rating was through the roof and earning a good amount. But due to not having rental history I had to have a family member who was younger and earner significantly less than me be a guarantor! Made no sense and we have to pay an extortionate amount for the privilege of doing it. Lived in the property for 2 years. We looked after it like it was our own. We passed the quarterly inspections with flying colours. I prided myself on that but repeatedly got requests to remove the weeds out the front of the property... Which were on my neighbours unoccupied property! They didn't accept this but I was not meddling on someone else's property so the complaints kept coming. Couldn't understand it. On handing in our notice in, next up were the viewings. The only request we had was that we put our personal effects in drawers and wardrobes and if they could not open them, it would be appreciated. The viewings came thick and fast and we vacated for them. On returning in numerous occasions OUR OWN PERSONAL FURNITURE with personal items were wide open, drawers open... I assume they just left viewers roam un-attended. Be wary of that. Someone signed up for property relatively quickly and it turned out we knew the new occupants. They had no furniture and with this being a townhouse it was extremely difficult to move large furniture items like tables and sofas out. The new occupant offered to buy from us and we were happy to sell. The only problem... Northwood. Despite it being a perfectly reasonable request. They threatened to fine us for every piece of furniture left. We had to move it out. Store it. Just to move it back in the day the new renter entered the property. Madness. We also had a fully fledged carpet cleaning vacuum which kept the carpets immaculate. However we were forced to spend hundreds getting a professional carpet cleaner in to provide an invoice to Northwood. I understand why they'd do this in most case but the carpets were in mint condition. The cleaner was in disbelief and felt guilty taking my money because he admitted the work wasn't required. Fortunately he seen sympathy and gave a discounted rate effectively in exchange for an invoice. On leaving the property, we were contacted by Northwood to say the kitchen was not cleaning to a good enough standard, particularly the sink area. They tried to enforce a cleaning bill of hundreds on me. After begging and pleading to get back in there to resolve it myself... I found a soapy sud ring left from a cleaning sponge on the washboard. I literally wiped it with a towel and it was gone. THAT WAS IT. After being out of the property for weeks, the new tenant had obviously had issues with setting up the television with the satellite points in the house. They did the right thing and contacted Northwood. Instead of Northwood contacting the home owner I had them contact ME, the former tenant numerous times for help with the house. Asking for how-to's. WHAT!? This company operates in strange ways. PRO-LANDLORD. Heavy handed with tenants. I would not recommend.