I got asked to write this review weeks ago since Northwood are no longer my lettings agent and they would’ve got a good review until today. Northwood gave my name and phone number to an energy provider that is nothing to do with me, for an unpaid bill that wasn’t registered to my address 🤦🏼‍♀️ I was threatened with debt collection action over this bill, and Northwood had nothing to say except a very half hearted sorry, told it was fine since I wasn’t liable for the bill and an incredibly rude woman asking what else I expected her to do. Maybe find out who gave my details out? At the bare MINIMUM speak with the person who made the error and make the aware of the consequences on their mistake? Nope, none of that. Seems their complaints procedure could do with a serious review. On the positive side, our property manager (Milly) worked really hard to make our tenancy enjoyable and she is a credit to the company.