Have recently purchased a property found through Northwood. It was an uphill struggle lasting nearly 7months. The problems were nothing to do with Northwood and throughout the whole procedure, Northwood kept us informed and always replied promptly to any of our queries. Many thanks to Julie and all staff involved in the purchase of our property.PositiveResponsiveness, Professionalism

I rented with Northwood for 5 years and generally found them to be professional and responsive when problems arose. Holly Brooks was my most recent property manager. She was thorough, friendly and always quick to get back to me about things.PositiveProfessionalism

Great agents to rent with, any problems are dealt with quickly and fuss free! Easy to get hold of via email or calls (which is great as the town location is not easy to get to) Rebecca our property manager is friendly as well! The only downside is having to have a 6mth tenancy which when costing £60 per renewal, Would much prefer a long term contract, as this plus rent increases soon add up over the year!

Have been a tenant for a year now and have Rebecca as our manager, who is great. She has made renting very easy and pleasant, responding very quickly to emails or calls and sorts any issues out equally as fast with the landlord (who we have not met but also seems very dedicated to us, the property and helping us sort any issues out). The only thing for me bringing it down to 4 stars from 5 is that our contract if only for 6 months at a time and have been told the contract cannot be extended to a yearly one which we would ideally have gone for. Upon renewing every six months, comes with a £60 fee each time. This however is made clear in the contract, it's just a shame that we cannot extend.

Pretty happy mostly with getting our house, in a good location and also able to get quick responses from the staff at Northwood. However, it has been a bit disappointing to have issues still being resolved 3weeks after moving in. Issues that were not resolved upon receiving the keys were leaks, stuck doors and waiting for pest control. I didn’t really want to move in with my kids while there were still pest issues. I also had to shampoo the carpets throughout and generally deep clean as the carpets were dirty and were a lot of webs and flies around. Now finally getting settled, except for the leaky sink. Otherwise happy with the friendly staff.

I got asked to write this review weeks ago since Northwood are no longer my lettings agent and they would’ve got a good review until today. Northwood gave my name and phone number to an energy provider that is nothing to do with me, for an unpaid bill that wasn’t registered to my address 🤦🏼‍♀️ I was threatened with debt collection action over this bill, and Northwood had nothing to say except a very half hearted sorry, told it was fine since I wasn’t liable for the bill and an incredibly rude woman asking what else I expected her to do. Maybe find out who gave my details out? At the bare MINIMUM speak with the person who made the error and make the aware of the consequences on their mistake? Nope, none of that. Seems their complaints procedure could do with a serious review. On the positive side, our property manager (Milly) worked really hard to make our tenancy enjoyable and she is a credit to the company.