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Northwood - Cheltenham

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5

During my time at the property, the staff at Northwood have been professional, communicative and quick to respond to any issues I've contacted them about.PositiveResponsiveness, Professionalism

Reply from agent

Hi Michael, Thank you for your comments and we wish you the very best of luck . Kind Regards Nikki

4.00 /5

Have recently purchased a property found through Northwood. It was an uphill struggle lasting nearly 7months. The problems were nothing to do with Northwood and throughout the whole procedure, Northwood kept us informed and always replied promptly to any of our queries. Many thanks to Julie and all staff involved in the purchase of our property.PositiveResponsiveness, Professionalism

Reply from agent

Hi Mark, Thank you kindly for your review. I know this was a big challenge for all involved . So glad you have finally had the keys ! From all at Northwood we wish you the very best of luck . Kind Regards Nikki

4.00 /5

I rented with Northwood for 5 years and generally found them to be professional and responsive when problems arose. Holly Brooks was my most recent property manager. She was thorough, friendly and always quick to get back to me about things.PositiveProfessionalism

4.00 /5
Reply from agent

Hi Mark, Really disappointing to see such a low rating as I am unaware of any issues during your time with Northwood. I would kindly ask that you send me an e-mail direct so I can investigate any issues you have had and to ensure these are not repeated . Kind Regards Nikki

4.00 /5
Reply from agent

Hi Dan, Thank you for your rating . Would be lovely to know which property / service your relating to

4.00 /5

Great agents to rent with, any problems are dealt with quickly and fuss free! Easy to get hold of via email or calls (which is great as the town location is not easy to get to) Rebecca our property manager is friendly as well! The only downside is having to have a 6mth tenancy which when costing £60 per renewal, Would much prefer a long term contract, as this plus rent increases soon add up over the year!

Reply from agent

Hi Jodie, Thank you for your review and your lovely comments. With regards to renewal fees all will be banned from the 1st June

4.00 /5

Have been a tenant for a year now and have Rebecca as our manager, who is great. She has made renting very easy and pleasant, responding very quickly to emails or calls and sorts any issues out equally as fast with the landlord (who we have not met but also seems very dedicated to us, the property and helping us sort any issues out). The only thing for me bringing it down to 4 stars from 5 is that our contract if only for 6 months at a time and have been told the contract cannot be extended to a yearly one which we would ideally have gone for. Upon renewing every six months, comes with a £60 fee each time. This however is made clear in the contract, it's just a shame that we cannot extend.

Reply from agent

Thank you kindly for your comments and I am glad Rebecca has provided you with a excellent service . I will certainly take on board your comments with regards to renewals

3.00 /5
Reply from agent

Thanks Mark, always been a pleasure having you as a tenant and wish you the very best in your new home

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Address

11 - 15 Prestbury Road, Cheltenham, GL52 2PN, UK

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Cheltenham Office

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