Have been a tenant for a year now and have Rebecca as our manager, who is great. She has made renting very easy and pleasant, responding very quickly to emails or calls and sorts any issues out equally as fast with the landlord (who we have not met but also seems very dedicated to us, the property and helping us sort any issues out). The only thing for me bringing it down to 4 stars from 5 is that our contract if only for 6 months at a time and have been told the contract cannot be extended to a yearly one which we would ideally have gone for. Upon renewing every six months, comes with a £60 fee each time. This however is made clear in the contract, it's just a shame that we cannot extend.