Very disappointing service overall. Poor communication and continuously having to chase for answers. They failed to carry out thorough checks on the financial status of a prospective buyer, resulting in significant time wasted and money lost. Regular inspections were also not undertaken on the tenanted property.
The Letting Station
238 Whitchurch Road, Cardiff, Cardiff, CF14 3ND, CF14
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4.8
435 reviews
Recent reviews
A selection of reviews, highest rated first. Not every review may be shown.
Litter horrible guess who leaflets all over the street, if anything irresponsible advertising like this will reduce my house value ! Do not use!
Reply from The Letting Station: Hi Rob
Thanks for your comments but given I know the young lads just trying to earn a bit of pocket money I doubt very much they have "littered all over your street", please provide any proof you have and I will absolutely speak to them and ensure any wrong doing, proved to be the correct, will be acted on accordingly. We are just a small business trying to get out brand name out there. I am sorry if you are not happy with that, but alas we do not have huge budgets for advertising and so a local leaflet drop is one avenue we have explored.
Maybe rather that slate us publicly, a simple phone call in for a chat might be a more proportionate and appropriate reaction. I am happy to discuss if you want and am in every day from 9 - 5.30pm.
The letting station thought Christmas Eve was the perfect time to deliver our no fault eviction notice. After living in this house for 7 years they chose that day to tell us. I feel that Sean only had the landlords interests at heart and really didn’t care about the tenants. 0/10 definitely wouldn’t recommend unless you like snakes 😂
Reply from The Letting Station: We are really sorry you feel that way but ultimately we have to act on a landlords instructions as its his property. We did call and email before the notice was sent to try and soften the blow but we have to do what the landlord instructs us to do. We are paid by the landlord and our reviews show we do care about our tenants but we can't act against the person that pays the bills.
We can try to help to find another property if that helps.
Once again we apologise for the timing but there is never a good time to serve a notice.
Start of tenancy: We are new tenants with Manning Stainton. We had mainly dealt with Jan during the viewings, Kimberley/John during the referencing process and Kay during the key …
Reply from The Letting Station: We're sorry to see you leave us a 2 star rating, especially when you had a good experience with several members of our team. Our manager John would like to discuss the things you were unhappy with if you would like to email us marketing@manningstainton.co.uk
Poor Customer service
Before you do business with this 'company'. It is VITAL!!! that you google the manager Sean White. Type in: Sean White David Cornock.
Unhappy with my experience, was ok at the beginning when trying to get a tenant, however, then decided to evict me based on claims from neighbours with absolutely no evidence (cigarette butts thrown out a window which could come out of any window), and then sent an email to my partner and I blaming me for everything and suggesting to evict just me and write a new contract with just my partner! Showed obvious favouritism to my partner and was overall unprofessional. The email was very upsetting, targeting me solely… considering I just spent a month in hospital due to my mental health it really didn’t help! Overall unprofessional service and would rather invest in other estate agents/letting companies.
Reply from The Letting Station: Hi Shahenaz,
Let's be honest here, we have received multiple complaints about partying at a property we manage (yours and your partners). This has been a regular occurrence and we have to respond to this type of complaint, whilst we are not saying any cigarette butts are yours, there was a strong smell of cannabis coming from your flat that was reported to us by multiple third parties including concierge.
We are currently trying to help you as we have been told you are no longer with your partner and are in a joint and several contract, so this review has left us a bit bewildered.
The only favouritism to your partner is that he hasn't been partying until the early hours and causing other residents and the concierge a lot of problems.
When we get reports of anti-social behaviour we have a duty of care to do something about it and given we would not renew the tenancy and you both wanted to amend the contract to be in a single name. it leaves us in a difficult position.
What you need to understand is that we are just doing a job and protecting our client (the landlords) significant investment whilst trying to help you get out of a joint contract that you are liable for regardless of what happens.
Regards
The Letting Station
Reply from The Letting Station: Hi Mr Brownstone, I am confused by this review as we have absolutely no records on our database of ever dealing with anyone one called Brownstone also as there is no narrative and I am keen to find out what the problem is. If you can let us know who you are I can look into any issue you have had with us.
This company is not professional at all, after agreeing a price to purchase home and contacting my solicitor paying for searches and property survey, they decided they didn't want to sell the house and are now no longer answering calls or emails. Avoid these cowboys especially the director Andrew and the useless agent tania.
Reply from The Letting Station: Dear Mr Aslam.
Whilst I am sorry to hear of your dissatisfaction with your aborted purchase of the property, you should understand that the reasons are outside of our control … More
About The Letting Station
We obviously do all the usual things you would expect from a modern estate agent but where we are different is in our approach and expertise in more specialist areas and some of the things we do a little differently. From our unique valuation and new home packs that we give to all our customers to the care and attention we give to marketing every single property with professional photography and copy writing, at The Letting Station you are in great hands. Our branch is ideally located to cover the whole of Cardiff and if you do want a free valuation then please call in to see us, visit the website at www.thelettingstation.co.uk or telephone the team on 029 2002 0880.
Website: http://thelettingstation.co.uk/
Our team
Nick Smith
Sean White
Tania Lobeck
Andrew Gregory
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