Teddy and the Morley team are wonderful. They are efficient in responding to property issues reported and tenancy renewal. I am happy with their service delivery.
Reply from The Letting Station: Thanks for the review!
The Letting Station
238 Whitchurch Road, Cardiff, Cardiff, CF14 3ND, CF14
Featured
Claimed branch
4.8
435 reviews
Recent reviews
A selection of reviews, highest rated first. Not every review may be shown.
I was very happy with the service. Their were some short commings but that happens in this line of service. Otherwise job well done. 👍 …
Reply from The Letting Station: Thanks Nayab, sorry if some of your dealing fell short of our high standards. If there is anything we can put right please let us know.
A very professional company to work with... friendly; efficient and reliable 🙂 …
Fab
My sister recommend Property Megastore as the fees were low and they had done a good job at renting her house out. They helped me rent my property out over the past 5 years with no problems and were always reliable and friendly. Shaun was great with help and advice and I always felt in good hands with him finding a good tenant.
Reply from The Letting Station: Thanks so much for this
Gemma
Great customer focus from agent
I've used PM Premier to rent my first property. Not knowing the how, what and why's when it comes to property rental PM Premier helped with all the details of getting the property rented ensuring suitable tenants to occupy the property. There ongoing support has been invaluable.
Reply from The Letting Station: Hi Richard thanks for that, it can be a little daunting especially with the new Rent Smart Wales legislation. Always happy to help though.
The letting service provided by Manning Stainton has been generally satisfactory, especially John Sheader, whose prompt communication and efficient handling of issues have been very helpful. I would like to suggest two areas for improvement: 1. After a tenant pays the holding deposit, it would be very helpful to provide a confirmed move-in date. This would greatly benefit new tenants and help reduce potential financial losses. For example, it would allow them to give timely notice to their current landlord, arrange school transfers for their children, organise broadband relocation, and schedule furniture deliveries. 2. The check-out report provided at the end of the tenancy could present a more neutral description of the property’s condition, in order to avoid unnecessary disputes during the deposit return process.
Really hoping that things improve but honestly, so far, I wouldn't recommend; there seems to be poor communication flow between landlords and letting agents (un-notified entry from Fire services, landlord selling property with CPS - 4 weeks into tenancy so far).
Please be aware, if you place tenants in your house through this business, they will not allow you to enter your own property again for any reason if it is tenanted. I have 4 houses with them, one has been abandoned, I told them that it had and they didn’t even my email telling them. The market rates being charged for all our tenants are drastically under market value. They allowed over £7,000 of rent arrears to occur, recommends eviction proceedings and then did nothing. THIS BUSINESS WILL PREVENT YOU FROM ACCESSING YOUR OWN PROPERTIES. The photo below was from a tenanted property, I was told they had done inspection, They didn’t provide any evidence of inspections recently, and the beautiful house that I decorated and was freshly carpeted is ruined. Thousands of £££ to repair and £££££ lost in rent. Obviously I’m concerned that they are not looking aster the other houses, But I’ve been told I can’t enter under any circumstances. They were going to allow a lb estate agent in last week but that got concept on tv wished of the other 50% shareholder. Be very careful who you invest with. I’m dealing with a solicitor, but it’s going to be a long and painful process. Shocking business, Andrew and Nick I will see you in court my lovelies.
Reply from The Letting Station: Hi Charlotte,
We take reviews seriously, so we want to respond clearly to each of your points, as our records tell a very different story.
On access to the properties: this is correct, and it's to protect YOU from breaching the law. You are not currently a licensed landlord, which has been confirmed by Rent Smart Wales. Entering a tenanted property in that position would put you in breach, and that position wouldn't change even with the correct training completed. This has been confirmed independently by Rent Smart Wales, our legal helpline and a compliance expert. We don't make these rules, they exist to protect tenants and landlords alike, and we won't help anyone break them.
On rents being below market value: every tenant was placed, and every rent set, by your own business partner, not by us.
On the property pictured: the tenant is known to you personally and previously carried out renovation work in exchange for a reduced rent, including work that was due to be completed in that property. We'd be glad to discuss the specifics privately.
On inspections: our records show the inspection report, setting out our concerns in detail, was opened on your account four separate times. We have the dates on file.
On the arrears and eviction: we can only advise, pursuing a tenant through the courts is the landlord's decision. We recommended exactly that on multiple occasions and served the correct notices, but the decision was made on your side that the costs were too high to proceed.
On valuations: we arranged all of them, and they were then cancelled at your other agents request (they said you had cancelled them).
We're always happy for people to make up their own minds. We're confident our records support everything above, and we'd welcome the chance to resolve this properly and privately as suggested previously.
Regards,
The Letting Station
Unresponsive to complaints. No consideration given to neighbours when you move a noisy young family, into a poorly sound-insulated building.
Reply from The Letting Station: Hi Ollie
There is no complaint and we have no record of anyone with your name on our system, can you be more specific so I can find you please?
What is your complaint?
Regards
Nick
About The Letting Station
We obviously do all the usual things you would expect from a modern estate agent but where we are different is in our approach and expertise in more specialist areas and some of the things we do a little differently. From our unique valuation and new home packs that we give to all our customers to the care and attention we give to marketing every single property with professional photography and copy writing, at The Letting Station you are in great hands. Our branch is ideally located to cover the whole of Cardiff and if you do want a free valuation then please call in to see us, visit the website at www.thelettingstation.co.uk or telephone the team on 029 2002 0880.
Website: http://thelettingstation.co.uk/
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Nick Smith
Sean White
Tania Lobeck
Andrew Gregory
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