We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy & you agree to the site's terms & condition

The Letting Station

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5
Reply from agent

Hi Mr Brownstone, I am confused by this review as we have absolutely no records on our database of ever dealing with anyone one called Brownstone also as there is no narrative and I am keen to find out what the problem is. If you can let us know who you are I can look into any issue you have had with us.

1.00 /5

This company is not professional at all, after agreeing a price to purchase home and contacting my solicitor paying for searches and property survey, they decided they didn't want to sell the house and are now no longer answering calls or emails. Avoid these cowboys especially the director Andrew and the useless agent tania.

Reply from agent

Dear Mr Aslam. Whilst I am sorry to hear of your dissatisfaction with your aborted purchase of the property, you should understand that the reasons are outside of our control ‘as an agent’ and are in fact in the main as a result of Covid-19 and the government’s position on tenancies and evictions but also as a response to your attempt to push the vendor into accepting a large reduction against the purchase price at a late stage in the transaction. The vendor (not us) has therefore chosen to withdraw from the sale! Tania and I have always acted to assist you and your family in your attempted purchase, but with our client now withdrawing from the sale please understand that such decisions are that of our clients, not personal and out of our hands. We took two telephone calls yesterday from you but have not had a chance to call back but feel this review is a little harsh given the actual facts. Andrew is more than happy to call you but really this is in the hands of solicitors who are paid for this bit of the transaction and all we are doing is acting between you and the vendor for amendments and to pass on information. Once again we are sorry this has fallen through but remind you this has absolutely nothing to do with us as an estate agent as we have no control over if and when an owner sells their property and I would remind you that we do not get paid a penny for our work until the property is sold and completed and as such will now not be getting paid. Regards The Letting Station

1.00 /5

Avoid this company like the plague.. when they get a genuine bad review they start begging people to review them 5 stars to get their ratings back up. If you notice 90% of their reviews are from people who have only rated them, probably friends and family members! I experienced them first hand. Very unprofessional company. They do not care about you personally as long as they get their money. The staff will even stoop as low to abuse you verbally when they can’t get their own way! AVOID!

Reply from agent

Hi Hannah Can you give me more details please as I need to investigate this for you. I have checked our system and cant see any record of anyone with your name in any of the systems we have. In answer to your accusation about the reviews I am happy to personally prove every single review to you with the relevant details and would also like to point out that all our reviews are independently checked so this is just not true. Google would also pick up on fake reviews and penalise a company for them. If I can ask you to contact me personally I will investigate this in full my email is nick@thelettingstation.co.uk

1.00 /5

I took a day off to view a property through this company and no one arrived to show me around. I called the company several times and they finally answered but had no idea where their staff member was. I left my details with them to get back to me but never heard from them again. I used Jeffrey Ross and they were much more professional.

1.00 /5

I moved into my property a year ago and was very straight about the fact it was a big move for me and my family as my son started school in that area so would need a long term lease and was assured the landlord had no intention selling. It …

1.00 /5

I will keep writing reviews and even take this further if these lies continue as I have enough messages and proof of these lies which I will make sure get out, I will be going to the papers with the assumptions and lies that are being …

Contact details
Sales Phone:

02920020880

Lettings Phone:

02920020880

Opening hours
Monday-Friday: 09:00 - 17:00 Saturday: 09:00 - 15:00
Address

238 Whitchurch Road, Cardiff, Cardiff, CF14 3ND, CF14

We obviously do all the usual things you would expect from a modern estate agent but where we are different is in our approach and expertise in more specialist areas and some of the things we do a little differently. From our unique valuation and new home packs that we give to all our customers to the care and attention we give to marketing every single property with professional photography and copy writing, at The Letting Station you are in great hands. Our branch is ideally located to cover the whole of Cardiff and if you do want a free valuation then please call in to see us, visit the website at www.thelettingstation.co.uk or telephone the team on 029 2002 0880.

Our team

Nick Smith

Sean White

Tania Lobeck

Andrew Gregory

Royal Institution of Chartered Surveyors
Trading Standards
UKALA
Tenancy Deposit Scheme
Residential Sales Redress Scheme and OFT Approved Code
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure