Unhappy with my experience, was ok at the beginning when trying to get a tenant, however, then decided to evict me based on claims from neighbours with absolutely no evidence (cigarette butts thrown out a window which could come out of any window), and then sent an email to my partner and I blaming me for everything and suggesting to evict just me and write a new contract with just my partner! Showed obvious favouritism to my partner and was overall unprofessional. The email was very upsetting, targeting me solely… considering I just spent a month in hospital due to my mental health it really didn’t help! Overall unprofessional service and would rather invest in other estate agents/letting companies.
Reply from The Letting Station: Hi Shahenaz,
Let's be honest here, we have received multiple complaints about partying at a property we manage (yours and your partners). This has been a regular occurrence and we have to respond to this type of complaint, whilst we are not saying any cigarette butts are yours, there was a strong smell of cannabis coming from your flat that was reported to us by multiple third parties including concierge.
We are currently trying to help you as we have been told you are no longer with your partner and are in a joint and several contract, so this review has left us a bit bewildered.
The only favouritism to your partner is that he hasn't been partying until the early hours and causing other residents and the concierge a lot of problems.
When we get reports of anti-social behaviour we have a duty of care to do something about it and given we would not renew the tenancy and you both wanted to amend the contract to be in a single name. it leaves us in a difficult position.
What you need to understand is that we are just doing a job and protecting our client (the landlords) significant investment whilst trying to help you get out of a joint contract that you are liable for regardless of what happens.
Regards
The Letting Station
Nick Smith
