Hi Charlotte, We take reviews seriously, so we want to respond clearly to each of your points, as our records tell a very different story. On access to the properties: this is correct, and it's to protect YOU from breaching the law. You are not currently a licensed landlord, which has been confirmed by Rent Smart Wales. Entering a tenanted property in that position would put you in breach, and that position wouldn't change even with the correct training completed. This has been confirmed independently by Rent Smart Wales, our legal helpline and a compliance expert. We don't make these rules, they exist to protect tenants and landlords alike, and we won't help anyone break them. On rents being below market value: every tenant was placed, and every rent set, by your own business partner, not by us. On the property pictured: the tenant is known to you personally and previously carried out renovation work in exchange for a reduced rent, including work that was due to be completed in that property. We'd be glad to discuss the specifics privately. On inspections: our records show the inspection report, setting out our concerns in detail, was opened on your account four separate times. We have the dates on file. On the arrears and eviction: we can only advise, pursuing a tenant through the courts is the landlord's decision. We recommended exactly that on multiple occasions and served the correct notices, but the decision was made on your side that the costs were too high to proceed. On valuations: we arranged all of them, and they were then cancelled at your other agents request (they said you had cancelled them). We're always happy for people to make up their own minds. We're confident our records support everything above, and we'd welcome the chance to resolve this properly and privately as suggested previously. Regards, The Letting Station