Save yourself what’s worth a lifetime of hassle and go somewhere else. This agent is deceitful and manipulative and like all letting agents, fear-mongering upon other things is a part of their primary arsenal. We moved into a house that was covered in damp and mould. We have had our privacy breaches multiple times by people letting themselves in. On top of this they have no inner communication. Edit:if you’re ready these reviews before deciding to go with seraph, take not of how any good reviews are from landlords, the rest are bad and from tenants. Seraph will do everything in its power to side with landlords and to keep them happy.

I hate to do this so early in my tenancy but I feel I been given no choice. Since moving into the management block which I have been assured multiple times that my rent payment is included payments for my internet supply. I have not been able to connect the internet. I am no stranger to IT and network systems so I have a pretty strong Idea that there is a faulty connection somewhere in the framework of the building and supply is not being fed to my flat. I have raised this issue with seraph multiple times for a number of weeks now and still have no internet supply. since the block itself has an independent ISP I cannot contact the ISP directly. Seraph has refused to send a technician to verify the fault and get it fixed even though one of their own representative in the office Andrew has been the flat and verified where the fault is likely to be. I have had to sign up to another ISP supply in the hopes of getting a technician visit to the property to fix the problem. The most frustrating thing about this is when I has to visit the branch for the 3rd time to explain the problem I was having, then to be promised a call out the next day, and when the next day come and I am waiting just to be told the call out is cancelled when I call to find out the ETA of technician. Customer service is shocking. But apart from this. I will be fair my flat has been maintained to a very high standard. that is all. Be vigilant if you want to use this agency. Thank you

Unfortunately, we are unable to find you on our system. If you wish to discuss anything further please contact the office on 02921671444. Thanks You.

We are sorry to see you rating, as you haven't left a comment, we would be grateful if you could contact the office to speak with a member of the team regarding any issues. Thanks, Seraph.

Awful service. Compulsive liars. 6 months for return of deposit. House still had damp issue which landlord agreed was 'health' risk at end of tenancy when 'promised' to be resolved within first few months of moving in. Avoid at all costs.

Worst Experience I ever had, they even cut 62% from my deposit for nonsense.

Possibly the worst customer service I’ve experience over my time in renting. Ended the tenancy early due to the lack on communication and resistance to help us at the property at any stage. Broke multiple laws in the landlord and tenant act, left us over Christmas without a working oven and make unplanned calls to the property whilst me and my partner work nights, refusing to leave because ‘I’m in the area now’. Avoid this company like the plague!!

Awful experience - feels like you are dealing with a bunch of fraudsters. No evidence that a blockage was in my flat yet were mega aggressive in extorting money for the same. They claim they couldn't take photographs because it would have 'taken time' and would have considerably increased the cost. The truth is, the blockage was a communal one and they know it. That is why they didn't take photographs. Can't help feeling so bitterly cheated. My repeated requests to speak with the leader of the pack - Douglas - fell on deaf ears. Absolutely awful. I don't for a second believe that he is that busy that he couldn't spare even 20 minutes. Dreadful. Appalling. Avoid at all costs. Horrible human beings.