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Seraph Property Management

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Since moving in to my property I have had nothing but positive communication from Seraph and their agents. Whenever I email Gianni, I always get a response within 24 hours and he always tries to help with the issue and if he cannot he will always give me contact details for someone who he thinks can help. Seraph always ensure that the building is well maintained and always put the needs of their tenants first. I am extremely happy with Seraph and would recommend working with them.

Reply from agent

Thank you for the review! Its lovely to read what a great service Seraph is providing you, especially by Gianni. We pride ourselves on being a proactive and responsive managing agent. Thanks again for the recommendation!

5.00 /5

I can say for all the Directors that we are very, very happy to have Gianni and Seraph managing our block. As our PM he provides an excellent, responsive service, and above all cares about the job he does. We don’t have to chase on any issues, and he pro-actively takes responsibility for all aspects of the block that need addressing. He provides us with information, updates and ideas on a regular basis. He has also established good relationships with other leaseholder and tenant’s, making the service more personal to them. Additionally, Seraph seem to have a good back office and processes and have managed the handover from our previous PM well.

Reply from agent

Thank you for reviewing us! We are so pleased to hear both the transition and management of the block have been executed and delivered smoothly. Its great to read your comments regarding Gianni's first class service as well as the support from the rest of the team. We will strive to continue this service going forwards. Thank you!

5.00 /5

I have only positive things to say about Gianni from Seraph who manages the block where I live. I have gone to him with several problems and he is always incredibly helpful in solving these or will ensure the problem is passed onto someone more suitable e.g. an engineer/handyman. He actively follows up issues and you can tell he really cares about the residents in the properties he manages and wants to do the best he can. The wider Seraph team have also been great when the block has had issues with water supply. Many thanks to Seraph and especially Gianni. Recommend them both highly!

Reply from agent

Thank you for taking the time to review us, its lovely to read your comments regarding the service you have received. We are glad to hear all problems get resolves and that these are followed up by Gianni and the wider team, thanks for recommending us!

5.00 /5

Gianni has yet again come to our rescue. He has been so supportive with all our concerns. Nothing has been too much trouble for him. The flats are in excellent hands with him as Manager. We wish he had been in post a few years ago where we were getting little support from the company then. Thank you so much for your help!

Reply from agent

Thank you, we have made sure Gianni has seen his glowing review! We strive for good service and thats why we recruit very supportive and experienced managers to take care of our blocks. Thank you for your continued support.

5.00 /5

Have always had a very positive interaction with the Seraph Team. They always respond very quickly and find Solutions. I find them very Knowledgeable with regards to Building/Property Management and are very experienced in Legislation, Tenancy Laws. Joe has been superb in assisting me recently with a few issues that had arose within the Property. Seraph have moral values, are Professional, Reliable and I would not hesitate in recommending their Services.

Reply from agent

Thank you for the lovely review! We are so pleased to hear of your positive experience with Seraph, and that you find the team both knowledgeable as well as professional. We are glad you have found Joe helpful as your block manager and thanks again for the recommendation!

5.00 /5

Since taking over as our block manager, Nicola at Seraph has been fantastic! Incredibly responsive and proactive, she’s always willing go the extra mile to make sure any problems are quickly resolved, and the owners feel supported. Very grateful to have her!

Reply from agent

Thank you for the lovely review! It's great to hear you and the other residents feel supported by Seraph and in particular with the service and responses Nicola is providing you. Thanks again for the recommendation!

5.00 /5

Really good service! Thanks!

Reply from agent

Thank you for the review!

5.00 /5

Nicola is an excellent ambassador for your company; courteous and efficient at all times.

Reply from agent

Thanks for the review and for rating our service, much appreciated!

5.00 /5

As a resident of Westonia House I can honestly say we've finally got an excellent property service manager in Gianni. Please don't let anyone make the mistake of letting this guy go. His sense of duty to his position is unrivalled compared to previous managers.PositiveResponsiveness, Professionalism

Reply from agent

Thank you for the 5* review! We are so pleased to hear that Gianni is already leaving a lasting impression in the blocks he is managing and everything is running smoothly in the building. Thank You.

5.00 /5

What a difference Nicola has made. She inherited a load of issues from previous colleagues but has worked her way through them. She is tenacious and professional and we can’t speak highly enough of her

Reply from agent

Thank you for the review! We are delighted to hear of the service you have recieved from Nicola, we look forward to continuing this high level of service going forwards. Thanks

Contact details
Sales Phone:

02921 671444

Lettings Phone:

02921 671444

Opening hours

Unknown

Address

1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP, UK, CF24

About

Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.

Our team

No team information available

No memberships information available

No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available