Terrible! They will downright ignore you. Seems like they're teenagers playing at being letting agents, they have no interest in helping. Even speaking to them on the phone they are apologetic then do nothing. I asked 4 neighbours to see if they had similar experiences and their stories of dealing with Seraph are even worse. These people need to be investigated.

I have been having many issues with my room There are bed bugs,no chimney, smoke detector is not working so on and we have been complaining this from October 2022 I am not able to get sleep at night, I am very concerned that this bed bugs will enter in my body through my nose or ears during sleep. Because of lack of sleep I feel tired every time and I am not able to concentrate on anything. Recently after sending a mail to seraph property management about the issue and it's importance they replied me by saying that the contractor will be not be available untill April 5. So should I suffer this issues for 1 more month?

I am not happy with Giovanni,he make upset my daughter he need looking about gate for car parking nothing done for secure parking.

I have had a few instances of Gianni harassing me about where I park my car. I only park my car in the ‘incorrect’ space if I have my baby/taking shopping in/ cleaning the car. However he has been making empty threats at me, scaremongering, harassed me with phone calls and texts in short periods of time along with belittling me when he saw me while I was cleaning my car. In the last instance it was a Sunday afternoon and he wasn’t even working!! If I could give him 0 stars I would. Ruins the whole experience for the company and now I have to be watching my back when trying to drop off shopping or my daughter in case he’s there.

Terrible. Communication or even any interest in communicating is non existent. I have a leak in my roof my the flat upstairs, despite raising this issue with our block manager, nothing has been done about it, the leak is getting worse as the days go by. Very unprofessional set up and I am still waiting for some (any) communication

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Unprofessional. Terrible communicators. Rude to clients. They have not done one thing they promised to do for the last year. I would avoid.

Critical: Professionalism, Responsiveness So after 2 years under Seraph property management i have come to the conclusion that this "company" is not even close to being considered as amateurs in the business. Extremely unprofessional in the way they conduct their business. Communication is almost non existence. They only ask for the rent and never reply to any queries and ignore every technical issue that appears with the household! The stuff seem to be indifferent to anything you tell them. I was only able to have a proper conversation with one stuff member, the rest i consider incompetent. There is much more that i can say regarding the stuff but i will not, as it would be next level offensive. I have been asking them to come and fix my boiler for a year and a half but they wouldn't. As a result, for the whole year my flatmate never had proper shower, with water either being extremely cold or extremely hot! It was when the cup was over the top when i decided with my flatmate not to pay them for 3 months. Immediately after waiting 3 months they send the plumber to fix the problem. In general it was a very uncomfortable experience staying in their property and "cooperating" with them!

Just the worst. Terrible customer service. Nothing but issues. Steer clear! Also entered my property with out my permission. Tried taking my deposit only just got some of it back after nearly 6 months.