So after one year under Seraph property management i have come to the conclusion that this "company" is not even close to being considered as amateurs in the business. Extremely unprofessional in the way they conduct their business. Communication is almost non existence. They only ask for the rent and never reply to any queries and ignore every technical issue that appears with the household! The stuff seem to be indifferent to anything you tell them. I have been asking them to come and fix my boiler since the beginning of the year. My flatmate used to live at the same property the past year and he had this problem with this "Company" as pre mentioned for the whole year! As a result, I never had proper shower for the first 6 months of the year, with water either being extremely cold or extremely hot! It was when i decided with my flatmate not to pay them for 3 months. Immediately after waiting 3 months they send the plumber to fix the problem. In general it was a very uncomfortable experience staying in their property and "cooperating" with them!

So after a year under Seraph property management i have come to the conclusion that this "company" is not even close to being considered as amateurs in the business. Extremely unprofessional in the way they conduct their business. Communication is almost non existence. They only ask for the rent and never reply to any queries and ignore every technical issue that appears with the household! The stuff seem to be indifferent to anything you tell them. I was only able to have a proper conversation with one stuff member, the rest i consider incompetent. There is much more that i can say regarding the stuff but i will not, as it would be next level offensive. I have been asking them to come and fix my boiler for the whole year and this never happened. As a result, for the whole year i was never able to have a proper shower, with water either being extremely cold or extremely hot! In general it was a very uncomfortable experience staying in their property and "cooperating" with them!NegativeResponsiveness, Professionalism

Students BEWARE...DON'T RENT...disabled son has no get out clause for renting room,had to come home due to no fault of his own Letting the agent know[all be it just before start of term]offered to pay one month as good will, now trying to get £3500 pounds for property not lived in for that whole year.NegativeProfessionalism

Worst experience of my life!! Unable to give my deposit back for 6 months due to incompitance or unintentional, after fasly telling me my funds could be ralised they claimed I have a massive unpaid utility bill which arose from them not sending the land lord or me the bills in the first place, this has caused me so much stress.NegativeResponsiveness, Quality, Professionalism, Value

Customer service is not even a thing with Seraph. They almost never reply to emails or when you call them they put you on hold or say that they will call you right back and never do. There are 2 ladies that work there with the same name. I cant even decide who is worst. The one that never answers or the one that can barely use a keyboard. When I first move to an apartment the water heater was broken so there was no hot water to shower. It took them 3 months to fix it after countless emails, phone calls and promises. The same thing goes for the laundry room which we have to share with 2 more apartment buildings. At some point there was only 1 dryer and 1 washing machine that worked.NegativeResponsiveness, Professionalism

Definitely do not recommend. its been 6 months and they only now coming to fix the problems. First day i moved in there were dead bugs everywhere which was very annoying and disgusting. The girls on the phone are very rude and they never get back to you. MANY problems with the flat i live in and the management is no help! all in all stay awayNegativeResponsiveness, Quality, Value

Wouldn’t even give one star. Horrendous experience from when I first moved in. So many issues with the flat but nothing would get done. Would have contractors walking into the property when I was asleep in bed! Mould, damp everywhere. If you phone seraph reporting any issue, they just ignore you. Then towards the end of me moving out, had a power cut, this was from a leak on the meter board I had reported but again, got ignored. Electrician said it was so dangerous what happened. Was promised humifiders and compensation but got nothing of course! Moving out process was horrendous, they lost my keys which I sent first class signed for. Tried to charge me for issues that I reported months ago. Awful customer experience skills from all staff. Extremely rude and unprofessional. Avoid at all costs!NegativeProfessionalism

We are disappointed to see a low review, we understand you are in touch with a member of the team directly to help clarify and resolve any issues you may have. Thank You.

As a response to my previous review, we have been fully communicative with seraph. Were his instructions to send an electrician he is friends with in, with keys? He didn’t make himself know upon entering but he did however start taking photos of our home. If you would care to check your emails, then you’d see I have been fully communicative and in fact there are many issues that have been left unanswered by seraph. Such as the damp and mould for example. The attached photo was taken upon moving in. Edit:in relation to the response given by seraph, there has been no attempt to contact me since Tuesday when we talked. Other than that I have sent some emails detailing many of our issues and am still awaiting a response.