I have had the displeasure of having Seraph as a landlord for 5 years. They couldn’t run a bath let alone a property management company. They have been trying to improve their reviews lately by only asking those with positive experiences to leave a review but don’t fall for it they are awful. My block actually removed them for leaseholders but tenants are still stuck with them. Any issues you have as a tenant will take months to be resolved. The staff all have an attitude and no professionalism or customer service skills. They will send you defensive emails which don’t address the issue at their own pleasure and are always “in training” or at “a meeting” if you try to call no matter the time of day. They should be politicians as it’s rare you get a straight answer just get fobbed off or misinformation. All the new nice people don’t last or quickly develop these bad habits unfortunately. They do substandard and cheap repairs and arrange subcontractors that don’t attend and have no respect for your time or property. AVOID AVOID AVOID. Update: I can see that Seraph have replied and have sited one incident which has been on going since last November but that is the straw that broke the camels back and caused me to finally leave a bad review after nothing but stress and issues over the past 5 years. I rented in Swansea for 5 years before that and my landlord managing agent was a 3 star yet I didn’t face half the issues I have with seraph back then! The only time they will be quick and efficient is when they’re putting up your rent.