Incredibly poor service from Seraph Property Management Company. Emailed all of the residents of the estate on 26th April 2025 to advise that their Block Manager, Callum Wall, would be in attendance to reset gate fobs for a gate system that hasn't worked for over 2.5yrs. Took time off work to ensure that I was home at this time and found a queue of residents going down the street. Guess what, Callum is a no show. No correspondence to advise that the scheduled visit was not happening. Receive an email at 4:08pm TODAY stating that the scheduled visit was not taking place due to a lack of response from residents. At no point in the original email was a response requested, and laying the blame of the cancelled visit on the residents is a joke. The email came through AFTER a resident contacted the office to find out where the Block Manager was. We are paying for a service that doesn't exist, and for a company that wants to blame others rather than accepting responsibility for THEIR lack of action. Providing only 30mins to reset an entire estate's fobs (there are over 100 properties) with two fobs per household was wishful thinking in the first place!