Northwood - Cardiff

The sign up process for Lettings was very easy. We viewed a property, submitted a Note of Interest and then we were offered the property. The check in process was also smooth. A member of staff met us at the property and we went through the inventory. Any maintenance issues were dealt with by the landlord primarily which did ensure issues were resolved in a timely manner. During our tenancy we had biannual 'check ups' from a Northwood appointed 3rd Party. This was relatively painless but they usually took quite some time to book in. Not sure they were necessary for such a short lease. One another occasion, Northwood forgot to actually book in the Gas Safe engineer, that resulted in a half day wasted. Check out was a different experience. In all my past rentals the agent or landlord met at the property a few weeks before the end date to see if there are any issues we needed to 'make good', avoiding any disputes with the DPS. Northwoods process is different. Once you've handed the keys back they will then arrange their 3rd party to inspect the property. Thankfully, we had a good relationship with our landlord and we were able to agree to meet on the day of check out to go through the inventory. I did have to chase the deposit a week after checkout but it was then released the next day. Overall we were happy with Northwood as managing agents but in reality, it was our landlord organised the majority of any maintenance/fixes required.

Enquired about a studio flat by email and heard nothing, so called to enquire and was told I'd be emailed with viewing information. The flat has now been let. Thoroughly disappointed with the service.NegativeResponsiveness

It's OK still haven't heard of the landlord about the property fixings etc

The only reason they get two stars is that Kate was helpful and communicative. But dealing with the rest of the team was a communication and organisation nightmare. Simply cannot recommend using.

Very disappointing experience with Northwood Estate Agents Cardiff. I submitted an application for a local rental property and was extremely unhappy with the standard of communication. Once the property had been let to someone else, they didn’t even have the basic courtesy to contact me and let me know. I understand that not every application can be successful, particularly in a competitive rental market. However, completely failing to communicate with someone who has taken the time to submit an application is, in my opinion, extremely poor customer service. A simple email to say that the property had been let would have taken a matter of minutes. Instead, I was left waiting with no information whatsoever. It gave me the impression that applicants simply aren’t considered worth keeping informed once their application is no longer required. For a professional letting agent, I find this level of communication unacceptable. It shows a lack of consideration, care and basic respect for prospective tenants. I would strongly encourage Northwood Cardiff to seriously reconsider how they communicate with applicants. People are making important decisions about their homes and deserve, at the very least, to be kept informed.

Avoid this agency at all costs. This has been the most frustrating, stressful, and infuriating experience I’ve ever had with a letting agency. From the start, their behaviour was riddled with red flags. They blatantly misrepresented the flat in their listing outdated photos, incorrect details, and when I viewed the place, it was in nowhere near the condition advertised. Despite raising concerns, they were dismissive, patronizing, and completely unhelpful. Once I moved in, the real nightmare began. Maintenance issues went ignored for weeks. Repeated emails and phone calls were either met with empty promises or completely ignored. They seem to have mastered the art of ghosting tenants as soon as the deposit clears. Speaking of deposits good luck getting yours back. Mine was subjected to utterly fabricated charges. When I requested evidence or a breakdown, I was met with vague replies and aggressive pushback. It’s clear they rely on tenants not fighting back to pocket as much as possible. Their staff are untrained, unprofessional, and in some cases outright rude. Communication is inconsistent, and any attempt to escalate concerns is stonewalled. It honestly feels like a scam operation hiding behind a thin veil of legitimacy. I wouldn’t recommend this agency to my worst enemy. If you’re reading this, save yourself the trouble and run — there are far more honest and competent agencies out there.

I rented a property through this agency and do not recommend them. Communication was poor, and they were often unresponsive to concerns I raised. When it came time to move out, they attempted to charge me for bogus damages and tried to take my entire deposit, despite me fulfilling all my responsibilities. Their charges were unfair and unreasonable, and they did not act in good faith. I would especially not recommend dealing with Ben, as he was consistently rude, dismissive, and unhelpful throughout the entire process.

I rented a property from this estate agent last year, and my experience was very disappointing. The team was unprofessional and rude, with poor communication throughout my tenancy. They were dismissive of concerns and provided little support when needed. I would not recommend working with them.

Not recommend this company, very bad experience, they ask all of the deposit money. The faults are from landlord or with the this agency. Beware of this agency. If you go the office will be disappointed because no one welcomes.

I am writing to express my dissatisfaction with the service I received during my recent visit to your office. Upon arrival, I was not greeted properly nor asked to take a seat, which I found unprofessional. Additionally, my details were not taken correctly, and I was dismissed with a vague promise of a follow-up. It was also disheartening to hear that the property I was interested in was unavailable due to multiple bookings, a detail that was not updated on your website. This oversight resulted in unnecessary expenditure of time and money on my part. I hope this feedback will be taken constructively and that future clients will have a more positive experience.