Avoid this agency at all costs. This has been the most frustrating, stressful, and infuriating experience I’ve ever had with a letting agency. From the start, their behaviour was riddled with red flags. They blatantly misrepresented the flat in their listing outdated photos, incorrect details, and when I viewed the place, it was in nowhere near the condition advertised. Despite raising concerns, they were dismissive, patronizing, and completely unhelpful. Once I moved in, the real nightmare began. Maintenance issues went ignored for weeks. Repeated emails and phone calls were either met with empty promises or completely ignored. They seem to have mastered the art of ghosting tenants as soon as the deposit clears. Speaking of deposits good luck getting yours back. Mine was subjected to utterly fabricated charges. When I requested evidence or a breakdown, I was met with vague replies and aggressive pushback. It’s clear they rely on tenants not fighting back to pocket as much as possible. Their staff are untrained, unprofessional, and in some cases outright rude. Communication is inconsistent, and any attempt to escalate concerns is stonewalled. It honestly feels like a scam operation hiding behind a thin veil of legitimacy. I wouldn’t recommend this agency to my worst enemy. If you’re reading this, save yourself the trouble and run — there are far more honest and competent agencies out there.