Thank you for your feedback. We are sorry to hear about your experience and take these concerns seriously. Our goal is always to provide fair and professional service, including during the check-out process and deposit return. The deposit process is handled in accordance with government-backed deposit protection schemes to ensure transparency and fairness for all parties. We regret that you felt communication and support were lacking. If you could provide more details about your experience, we would be happy to investigate further and address any concerns you may have. Please don’t hesitate to contact us directly so we can look into this matter thoroughly. Your feedback helps us improve, and we appreciate you bringing this to our attention.