Disgraceful letting agency run by Ben. He is rude, very unprofessional and shows no customer care. Apparently the only person who can deal with any deposit queries.
Northwood - Cardiff
1a/1b Heol Y Deri, Cardiff, CF14 6HA, UK
Claimed branch
4.8
399 reviews
Recent reviews
A selection of reviews, highest rated first. Not every review may be shown.
Went to view a place and registered our interest. Said it was available at the end of month (1 week time). 2 weeks later, not heard anything and when I called, they said it was still available. Called them up three times in total, twice nobody had a clue and the boss was away, then they said she'd be back Monday, so we called Monday, and they said it was still available. Shocking customer service and due to that, I'd never use their company. Just imagine living in one of their apartments and constantly talking to a brick wall.
Tenants avoid at all costs. Having experience with Northwood as a tenant and reading reviews, they may provide a good service with sales but this is definitely not the case for rental properties. Our deposit was not protected within the legal timeframe, they tried to insist we take out tenant liability insurance, provided by Northwood (of course) and even called for a quote on my behalf. Emails regarding maintenance issues went unanswered, landlord was actually an employee of the company and when we went to citizens advice due to the landlord turning up unannounced, threatening servicing notice if we didn’t agree to something, we were informed the landlord was not registered, after 18 months of us being in the property. Northwood clearly don’t carry out appropriate checks when working with landlords.
Not only did I have a terrible experience when I rented from Northwood but 3 years on I am now being contacted by a third party because Northwood have shared my details with them incorrectly saying that I have "recently moved". I haven't lived in a Northwood property for 3 years and my details are being willingly shared to third party companies. Not happy at all!NegativeProfessionalism
Messed me about, weren't really interested in taking me on. Surprised they have 4.5 stars.NegativeQuality
Awful. Can't even give you 5 minutes of their time.
Reply from Northwood - Cardiff: Thank you for your feedback. Unfortunately we do not recognise your name, so are unable to be specific in this reply. However, we are very sorry that your experience wasn't as you wished it to be.
If you wish to discuss anything further relating to your review or our reply, please contact us direct at cardiff@northwooduk.com or 002920 301141 where we can discuss things more specific to your review.
About Northwood - Cardiff
Family-owned and operated, Northwood Cardiff are your local estate and letting agents, offering a comprehensive range of services for selling or letting your property, including Northwood’s unique Guaranteed Rent scheme. Our property agents have been assisting people in Cardiff since 2002. We are passionate about property, and our experienced team is dedicated to guiding you through the process of selling, buying, letting, or renting your home in the most successful and stress-free way possible. We take pride in being an active part of our local community, participating in local festivals, sponsoring the local school, and supporting the Rhiwbina litter pickers.
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