Very disappointing experience with Northwood Estate Agents Cardiff. I submitted an application for a local rental property and was extremely unhappy with the standard of communication. Once the property had been let to someone else, they didn’t even have the basic courtesy to contact me and let me know. I understand that not every application can be successful, particularly in a competitive rental market. However, completely failing to communicate with someone who has taken the time to submit an application is, in my opinion, extremely poor customer service. A simple email to say that the property had been let would have taken a matter of minutes. Instead, I was left waiting with no information whatsoever. It gave me the impression that applicants simply aren’t considered worth keeping informed once their application is no longer required. For a professional letting agent, I find this level of communication unacceptable. It shows a lack of consideration, care and basic respect for prospective tenants. I would strongly encourage Northwood Cardiff to seriously reconsider how they communicate with applicants. People are making important decisions about their homes and deserve, at the very least, to be kept informed.
Northwood - Cardiff
1a/1b Heol Y Deri, Cardiff, CF14 6HA, UK
Claimed branch
About Northwood - Cardiff
Family-owned and operated, Northwood Cardiff are your local estate and letting agents, offering a comprehensive range of services for selling or letting your property, including Northwood’s unique Guaranteed Rent scheme. Our property agents have been assisting people in Cardiff since 2002. We are passionate about property, and our experienced team is dedicated to guiding you through the process of selling, buying, letting, or renting your home in the most successful and stress-free way possible. We take pride in being an active part of our local community, participating in local festivals, sponsoring the local school, and supporting the Rhiwbina litter pickers.
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