Very mixed experience so far. My partner and I are in the process of renting through the agency, however we're set to move In 2 days to our new place and haven't even seen a full tenancy agreement yet, I believe the landlord is mostly the reason behind this however. Getting through to their team has been easy on some days, and not so much on others. Though Shannon Claringbould is lovely and is making everything as transparent as possible. Will keep this review updated