While letting the property, John Shepherd were decent agents, with things fixed quickly. The problems start when you leave and they try and charge you from your deposit for nothing more than simple painting/cleaning. All the justification you get is "it's outside fair wear and tear", without ever receiving clarity on what that means. I urge John Shepherd, and all letting agents as a matter of fact, to put tenants first. Provide clarity on what's considered fair, challenge landlords who benefit most from renting to foot the bill for minor damages and make it all make sense.

Good in maintaining the property. Simply, forget your deposit.

Called to enquire about a property. I spoken with Debbie. She was not very polite. When I said the address of the property that I wanted to enquire about, she whispered under her breath "oh god" and sighed. Was not very helpful, I have been asking for the lease information on coppice court for weeks now and they say the same thing to me every time I ask...."we are waiting for it from the vendor"

Very poor service. I resent

Very poor service. I resent the fact that I paid this branch to make this let far more complex, time consuming and costly than had I self - managed the let. Having taken legal advice on their actions, I was advised that they had let me down very badly and that they were not providing me with the correct facts allowing me to access my property or get works done. They failed to pass on my correspondence to my tenants which caused massive problems, and one member of staff even told me that their primary concern was that the tenants were happy and I was of secondary importance. The whole let appeared to be run along the lines of what was the least hassle to John Shepherd. The cost to me of them taking this approach apoeared not to matter to them. I've only given them 2 stars rather than 1 as the branch head appeared to know his stuff ( unfortunately he delegated my let to others who were less capable ) and has offered to try to talk to me about all the mistakes they made. I do feel I should warn others about the service as it certainly fell way way short of what was promised.

Complete waste of time don't recommend