So far so good. First time as a landlord and simple advice and guidance has been given to me as needed, the photos and information posted are accurate. Details have only just been posted online, fingers crossed for a fast rental and good tenants.

Communication could be better.

While letting the property, John Shepherd were decent agents, with things fixed quickly. The problems start when you leave and they try and charge you from your deposit for nothing more than simple painting/cleaning. All the justification you get is "it's outside fair wear and tear", without ever receiving clarity on what that means. I urge John Shepherd, and all letting agents as a matter of fact, to put tenants first. Provide clarity on what's considered fair, challenge landlords who benefit most from renting to foot the bill for minor damages and make it all make sense.

Good in maintaining the property. Simply, forget your deposit.

Called to enquire about a property. I spoken with Debbie. She was not very polite. When I said the address of the property that I wanted to enquire about, she whispered under her breath "oh god" and sighed. Was not very helpful, I have been asking for the lease information on coppice court for weeks now and they say the same thing to me every time I ask...."we are waiting for it from the vendor"