I started using their services and I explicitly did NOT tick the 'Subscribe to mailing lists option'.... The VERY NEXT DAY, I start getting spam emails from them.

Unfortunately had a really bad experience with this company and would not recommend them. They were totally unprofessional and rude. Did'nt return calls to myself and our estate agents and solicitor over a property that we had been accepted for, but later backed out due to alot of issues that had been going on for 5 months. We have since found another property and have been dealing with another estate agent that have been a breath of fresh air, so friendly, approachable and nothing is too much trouble at all.

If you need debt recovery they really offer a poor services, we gave them so much information and everything they did made no sense. I just can not see how they get these good reviews. Turning up at wrong location after being provided maps …

Extremely poor experience with Richard James (North Swindon). As a landlord, I experienced repeated mismanagement, lack of communication, unauthorised decisions, and unresolved maintenance issues that caused both financial loss and significant stress. I went thought the official (in house complaint process) and now have an open case with the Property Ombudsman. I would strongly caution others to avoid entrusting their property to this branch.

I just received details of a “ bungalow” It is clearly an apartment in Tadpole village. It’s basic really. Flippen heck.

It appears that once you place an order the work is issued to an overseas agent, this makes communication very difficult using broken English, in addition there is a total lack of knowledge relating to search terms, English pronunciation of local areas and cities, despite complaints and many requests for contact by a UK based contact they simply do not engage.

Tried to arrange a viewing if a property today. They wanted proof of funds and proof of identification otherwise we couldn't view the property. We are cash buyers and have viewed with several other estate agents and never been asked to provide such information. Not prepared to hand over such personal information just to view a house. No other estate agent asked for this unless you are making an offer. Potential sale lost and they didn't seem to care one bit.

We have just completed a tenancy with Richard James and have asked for a manager to call me to discuss issues but have not received a phone call in the last 2 weeks. Problems were not fixed, we didn’t have a garden fence for 2 months. …

Hi All, @bookhamoffice Never trust this agency, I've viewed one of their property and signed sale agreement and paid solicitor for conveyancing searches .Before the payment I asked them several times is there any legal issues/pending in the property , they said 'No' , the solicitor fee was non-refundable .Once the search started we came to know there is an unpaid bill for the property , and we need to pay it , when I ask about this ,their staff behaved so rude and unprofessional. I lost my £500 , so be careful. Don't trust them , you will loose your money

horrible fake seller I asked for a house view and then they told I should register with them prior to booking a view. I did it quickly and sent for them ID card copy. then when I called them back, they told the house sold already. this is not. a good idea to find email and have the personal information of people. please be careful about their trick.