I had a very disappointing experience with this agency. My sales appointment was cancelled at the last minute—just two hours before the scheduled meeting—after I had already driven over an hour to prepare the property. The reason given was based on an incorrect accusation about fees from years ago. In reality, the agent had already taken her fees directly from the tenant’s rent/deposit during my first tenancy. When the property was relisted months later and I sourced my own tenant after the agency struggled to find one, she still demanded additional fees, and it appears she has held this against us ever since. Cancelling a pre-arranged sales appointment over something so petty and unrelated to the current sale is extremely unprofessional. I would recommend choosing a more reliable and respectful local agent instead, such as JWW or Sylvester, who actually understand the market and treat clients properly.