Very poor experience with Intercounty’s Home Move team over our deposit return. Despite paying for a professional deep clean, they tried to deduct £200 for cleaning, £100 for a tiny carpet mark, and £50 for minor wall scuffs (which are clearly fair wear and tear). We spent weeks chasing, with our deposit withheld for a full month after moving out, and no invoice ever provided for the supposed cleaning charge. Only after constant emails did they finally reduce the deductions to £50 for the carpet. Unprofessional, slow, and unnecessarily stressful. Tenants should not have to fight this hard to get their own money back.
Reply from Webbers Estate Agents Bude: Dear Nagarjun,
Thank you for your feedback and for raising your concerns about your deposit return. We are sorry that you were left feeling disappointed with the process.
We have looked into this carefully and can confirm that after your move-out on 5th August, the checkout report was issued promptly and we worked closely with both you and the landlord to resolve matters. A resolution was reached and your deposit was returned on 28th August, which is well within the regulatory timescales, although we understand that the experience still felt stressful for you.
Tenancy deposits are tightly regulated, and where deductions are proposed they must be substantiated and fairly managed. We always aim to act transparently and to return funds as swiftly as possible.
We regret that your experience did not feel smooth, and we truly value your feedback as it helps us to improve the service we provide to future tenants.
Best wishes,
Adam & The Intercounty Team
