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Miles and Barr

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5
Reply from agent

Dear Chris, We are saddened to see that you gave us a one-star review. We welcome the opportunity to discuss this further with you if would like to contact me at broadstairs@milesandbarr.co.uk or 01843 888444. Kind regards, Dan Woodward - Sales Director.

1.00 /5

Not very helpful, didn't seem to know if the property was for sale or not even though they have a board outside.

Reply from agent

Dear Bib, Thank you for taking the time to leave a review on our google page. I have just searched our database as I wanted to call you to discuss this in more detail but I can't seem to find your details, please could you contact me on 01843 888444 as soon as possible as I want to be able to help resolve your complaint and find out some more detail. Kind Regards, Dan Woodward, Branch Manager.

1.00 /5

We went with miles and Barr as we liked their sales pitch. We felt confident in them and James and Dan seemed knowledgeable and reassured us that they would take care of us. However, as soon as we signed the paperwork, we had nothing but disappointment from then on. We had staff showing our house that had little to no experience at all. (Something that we stated we was concerned about before we signed up and was reassured it would not happen). They made comments to our potential buyers about our house that was not factual at all and very damaging. I lost count how many times myself or my husband had to call to actually receive feedback from each viewing as it was never given. We had 4 sales fall through, some of which I feel was due to lack of communication. We almost lost our forwarding house due to poor communication as well. You even continued to show our buyer other properties in the area after reassuring us that he was 100% committed to our house! We was given Donna as a sales progresser….I have nothing positive to say. Appalling service from her from the start. We was them given Debbie which was better. Debbie was ok and seemed on the ball but not great at communicating. We called, left messages and text with no response quite often. I was lucky enough to receive good service from the estate agent we was buying from though! I would not recommend miles and Barr to anyone, in fact I would advice them go anywhere else. Pure disappointment, unnecessary stress and lack of reassurance and trust! Upsetting we are paying thousands of pounds for such a shocking service that quite frankly I could have done myself.

Reply from agent

Good Morning Beccy, Thank you for speaking with me this morning, I appreciate the opportunity to apologise to you directly for your recent experience with ourselves, I am truly sorry that you are left with this lasting impression. As discussed with three sales falling through this is bound to be stressful, whilst it is highly unusual, I appreciate your comments this morning that we tried all we could especially after writing bespoke letters to the surveyor to explain the increase in price since your purchase a few months before, I sincerely wish certain aspects of your journey where different and I will be speaking to all staff members individually to ensure this doesn’t happen again. I have passed your positive comments onto Charlotte and she really appreciates these, as you acknowledged she was always on hand and I am pleased that you recognised this, having overseen the sale, she really was rooting for you and once the exchange took place we both where really pleased for you. We wish you the best with your move this week. Kind Regards Dan Woodward, Senior Branch Manager.

1.00 /5

Never get back to you. All the things you think bad about estate agents is true with Miles and Barr.

Reply from agent

Good morning David, Thank you for your time this morning, I’m sorry to hear of your google review regarding the service you have received from a recent enquiry that you sent to our commercial team. I am disappointed that the team have failed to respond to your enquiry in a timely manner as we pride ourselves on being agile enough to cope with a busy workload and respond to enquiries swiftly. I will be discussing this with Phil to ensure that the team in Commercial are dealing with all future enquiries in a more efficient manner. Kind regards, Dan

1.00 /5

Unfriendly staff.

Reply from agent

Dear Ahmed, I am sorry to hear of your comments, thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further, sadly I could not find your details on our system, please could you contact me on 01843888444 or via email: danwoodward@milesandbarr.co.uk I would love to discuss this with you. Kind Regards, Dan, Miles and Barr.

1.00 /5

Today was marked on the calendar, it was the day that I could write a letter and terminate our contract due to finish in the next two weeks. We are looking for another more professional estate agent. We registered here at the end of February, it took 3 weeks for our property to be placed on Rightmove. The sign fell down, and took 2 weeks to place a new one up, leaving the orginal under my front window, didnt bother to remove it. A little girl came to take photographs, she said she couldnt stay long as she was booked in to do a wedding. The photographs reflected this, rushed and generally awful, I complained and a week later when it was convenient to the 'photographer' she arrived again and took some more pictures.... No communication during lockdown, expect myself calling for an update. Shocking service, I have realised what is going on here - they seem to spend all their time signing people up and not any time actually marketing your home. People sign up thinking they are getting a good price, Miles and Barr over price your home so you sign with them. Recently James called and asked me to consider a £25,000 drop on the asking price, strange I thought Dan actually gave the suggestion of the asking price. I may have considered some drop if we had had any viewings, but no not one enquiry or one viewing for the whole of our contract. So, you have been warned dont sign with this agent if you want to sell your property, you will be forgotten. ignored and generally not cared about. Thanks to Miles and Barr we are now very behind with our plans, we understand we were with them during the lockdown, but that doesnt excuse no contact from them, no viewings or no enquiries. I dont think they even bothered to market our place, to busy out signing up other people. Thankfully, we have another professional agent lined up - roll on the end of our contract.................... think twice about signing with these 'agents'

1.00 /5
Reply from agent

Dear Mahir, I am sorry to hear of your one star review, sadly I cannot see that you have had any dealings with our Miles and Barr office in Broadstairs. Kind Regards Dan

1.00 /5

Lied about probate. Would not trust.

Reply from agent

Dear Anthony, Thank you for posting a review. We always aim to deliver a great customer experience and we regret to hear your experience was not quite the quality you expected. However, I am pleased that we where able to speak in more detail surrounding your review with our office when you successfully brought the property a year ago. As I said please do let me know if we can assist you in the future so that we can deliver a better experience next time. You may call me on 01843888444/07590230028 alternatively you can email myself: danwoodward@milesandbarr.co.uk Again, thank you for your feedback, I will look into things further. Kind Regards Dan Woodward - Branch Manager

1.00 /5
Reply from agent

Dear Penelope, Thank you for speaking to me a moment ago following your review, it was helpful for me to understand that you left your review because the homeowner did not arrive for his viewing and that you where caught in the rain, I am really sorry to hear of this and am glad that we have managed to now sort this out for you. As promised we will continue to work hard to find you a bungalow in Thanet and surrounding parts of East Kent too. I look forward to working with you moving forward. Kind Regards, Dan Woodward - Branch Manager.

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45 High Street, Broadstairs, CT10 1WP, UK, CT10

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