Dear Penelope, Thank you for speaking to me a moment ago following your review, it was helpful for me to understand that you left your review because the homeowner did not arrive for his viewing and that you where caught in the rain, I am really sorry to hear of this and am glad that we have managed to now sort this out for you. As promised we will continue to work hard to find you a bungalow in Thanet and surrounding parts of East Kent too. I look forward to working with you moving forward. Kind Regards, Dan Woodward - Branch Manager.