Dear Anthony, Thank you for posting a review. We always aim to deliver a great customer experience and we regret to hear your experience was not quite the quality you expected. However, I am pleased that we where able to speak in more detail surrounding your review with our office when you successfully brought the property a year ago. As I said please do let me know if we can assist you in the future so that we can deliver a better experience next time. You may call me on 01843888444/07590230028 alternatively you can email myself: danwoodward@milesandbarr.co.uk Again, thank you for your feedback, I will look into things further. Kind Regards Dan Woodward - Branch Manager