Dear Ahmed, I am sorry to hear of your comments, thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further, sadly I could not find your details on our system, please could you contact me on 01843888444 or via email: danwoodward@milesandbarr.co.uk I would love to discuss this with you. Kind Regards, Dan, Miles and Barr.