The worst possible agent you can rent from. They made a claim of 1250 on my deposit of 750 claiming for damages like damaged hob and end of tenancy cleaning and many more which was all fake and even for things i had corrspondence with them on email. Thankfully i had all the evidence to prove they are just greedy and opportunistic and the result of deposit came in my favour for 95% of deposit. Never ever rent with them. Specially the ageny rebecca kellet who just wants to put tenants in misery.

I was a landlord , initially using miller metcalfe who sold the lease of a preoperty i was renting out to northwood based in Bolton , wich meant in laymans terms they were in breach of contract and in breach of data protection , I have never received a single statment from either miller metcalfe nor from northwood , there have been multiple structural alterations and damage to the propertty including a lot of theft and down right malicious damage ! therefore i have decided to launch an online campaigne to make3 the public aware of thease rogue firms ! Who in my personal experiance have been downright dishonest and have took the proverbial , avoid this firm and its partner in mischeif miller metcalfe at all costs i would leave thjem a review well the minus !

Unprofessional company who like to try and go against trading laws . I have bought many many house’s over the years and sold but never have I had a company that send you childish emojis in emails and talk down to potential buyers they haven’t a clue how to get their sellers the best deal . Wouldn’t even consider buying anything they have to offer and wouldn’t recommend any one selling with them . Rude childish unprofessional

Have called the office many times, no one ever answered the calls.....NegativeResponsiveness

All was smooth sailing until we got scammed of our rent. I had an email from what I thought was ‘Northwood Bolton’ telling me to pay our rent to a different account. I rang Northwood Bolton’s office, addressed my concerns and the lady I spoke to reassured me the email was in fact from themselves. So I went ahead and made the payment, only to receive a letter weeks down the line stating we was in rent arrears. Northwood Bolton never once apologised or took any of the blame. In the end I went through the property ombudsman who managed to get through to these morons and they offered me a good will offer of £100, which I accepted because I couldn’t be bothered with anymore hassle. We have just vacated the property we rented through Northwood and my god am i glad to be rid of them!! We paid for brand new carpet and left the property immaculate, however they are keeping the deposit and claiming it cost £456 to take a shelf down, wall brackets, fill the holes and paint the holes, it doesn’t take no genius to work out these absolute idiots don’t have a clue what they’re doing. The whole entire company is a shambles. Would avoid at all cost!!! Nothing but scammers. I will be contacting DPS as I have all the evidence needed to make sure we get our deposit back. Luckily they only got to keep £200 of it as we withheld some of our rent, which we was advised to do by several other tenants. My advice to anyone who already unfortunately rents with these morons, get rid ASAP and withhold your rent as I can guarantee you will not get any of your deposit back, no matter how spotless you leave the property.

"Northwood Bolton let my home..."

Northwood Bolton let my home go to ruin with tenants that I had continuously told them were dirty and thoughtless. When I got the house back, it was in a terrible state throughout. It is a mystery what Northwood was doing for 2 years. Were they visiting and not bothering to red flag the condition? Or were they not visiting at all? If the latter, is that a breach of contract? Naturally, COVID was a gift to agents that simpy take the money and don't bother visiting or don't care about what they see when they do visit. COVID lockdown lasted some months on and off, but to let a house get in that condition takes years. They made numerous excuses, such as the tenant not being there for scheduled visits. They are contractually obliged to be there. if not, just go unannounced? The condition report when the keys were handed back was 'unacceptable' throughout. When I mentioned to Northwood that I might take the tenants to court, I was told that I couldn't because the original condition report had been lost!! In sum, Northwood took around 1200 pounds over 2 years and it remains unclear to me if they visited once in that time. Just cleaning the house has so far cost around the same. I am left wondering what I paid Northwood the % commission for. Totally unacceptable.

Just such a rubbish letting agents

Very poor communication. They didn't respond to emails until it was too late. Would not recommend the lettings dept.

If i could rate 0 stars then i would of . Its all smiles and good manners when taking money from tenants . Its when northwood have to give the money back the problems start. Bogus charges ,bogus issues and all to keep your money . I hope many people read this so they dont have to go through the same . AVOID . After over 12 months of dispute i can update . Northwood tried to charge me 450 as a deep cleaning fee when i left my property even tho it was clean. Well now the dispute service has awarded me 300 out of the 450 back . I still say there should of been no charge what so ever but at least this shows after a decision being made, northwood clearly try and shaft its customers . So hahahhaaha nice try northwood but you failed yet again . Stay away from these estate cowboys.