All was smooth sailing until we got scammed of our rent. I had an email from what I thought was ‘Northwood Bolton’ telling me to pay our rent to a different account. I rang Northwood Bolton’s office, addressed my concerns and the lady I spoke to reassured me the email was in fact from themselves. So I went ahead and made the payment, only to receive a letter weeks down the line stating we was in rent arrears. Northwood Bolton never once apologised or took any of the blame. In the end I went through the property ombudsman who managed to get through to these morons and they offered me a good will offer of £100, which I accepted because I couldn’t be bothered with anymore hassle. We have just vacated the property we rented through Northwood and my god am i glad to be rid of them!! We paid for brand new carpet and left the property immaculate, however they are keeping the deposit and claiming it cost £456 to take a shelf down, wall brackets, fill the holes and paint the holes, it doesn’t take no genius to work out these absolute idiots don’t have a clue what they’re doing. The whole entire company is a shambles. Would avoid at all cost!!! Nothing but scammers. I will be contacting DPS as I have all the evidence needed to make sure we get our deposit back. Luckily they only got to keep £200 of it as we withheld some of our rent, which we was advised to do by several other tenants. My advice to anyone who already unfortunately rents with these morons, get rid ASAP and withhold your rent as I can guarantee you will not get any of your deposit back, no matter how spotless you leave the property.