If i could rate 0 stars then i would of . Its all smiles and good manners when taking money from tenants . Its when northwood have to give the money back the problems start. Bogus charges ,bogus issues and all to keep your money . I hope many people read this so they dont have to go through the same . AVOID . After over 12 months of dispute i can update . Northwood tried to charge me 450 as a deep cleaning fee when i left my property even tho it was clean. Well now the dispute service has awarded me 300 out of the 450 back . I still say there should of been no charge what so ever but at least this shows after a decision being made, northwood clearly try and shaft its customers . So hahahhaaha nice try northwood but you failed yet again . Stay away from these estate cowboys.