"Took me weeks to get my..."

Took me weeks to get my deposit back even though the house was clean and no damage. Rip off merchants these lot. Avoid at all costs.

Quite an unprofessional company in terms of their communication, both with tenants and within themselves as a company. It seems as though the staff are quite inexperienced when it comes to providing documentation to tenants throughout their residency in a property. Only to charge the tenant for the lack of documentation when they are leaving. Perhaps they're just money-suckers.

Terrible service, living with black mold for over a year, property hadnt even been hoovered when I moved in. Was immaculate when I moved out yet was still charged 175 just for light cleaning. They rarely reply to your emails. When I complained about damp, they just replied that it wasnt!!

I rented for 6 months. They cannot answer simple questions easily and will pass it between the office so that a Chinese whisper effect seems to happen by the time they get back to you. They didn't tell me the additional fees to move a pet onto the property even though I specifically asked these questions when first enquiring (complete professional flea spray service £££ even though it is uncarpeted and unfurnished and my cat has ZERO fleas!). MOVING OUT - I checked out of my property with the agent who said everything was fine. A week afterwards, they try to take £125 from my deposit. Here is a part of my letter to them. On check out day, someone from the office whose sole job it is to check in tenants and then check them out came to inspect the property. Whilst the agent was checking the condition of the property she made a couple of observations. 1)There was rubbish outside the back gate. 2)I’d forgotten to clean the oven grill. For point 1) I said that I was going to remove it as I left the property, which I did immediately. For 2) she called their cleaning company and quoted me £20 for this service and wrote this on her notes. Items which have since been bought to light were not an issue on check out day and I strongly believe that they have no legal case to charge for these issues as I had no chance to check the evidence for myself, take photographs if I should disagree or given any opportunity to correct the problems. A) Bathroom One such issue is that the bathroom apparently needed cleaning. I cleaned it thoroughly, the agent didn’t think it needed cleaning and it is only after I have vacated the property that this is an issue. I have had absolutely no opportunity to take photographs to make a case against them. B) Rubbish removal Another point which should the agent done her job more thoroughly was check the items under the stairs for which they would like to charge me an extortionate removal fee to take a few items to a local tip less than 2 miles away. In fact there was some debris when I moved in, under the stairs which didn’t bother me so it stayed there. As I had no photographic itinerary to compare it to sent to me, I feel very angry that they should put this on me too. Additionally, I forgot about 2 small and inexpensive plastic stools from Ikea. If the agent had taken a second to check this part of the property I would have picked them up and taken them with me. This is her job. I am not going to pay for this if she is inadequate and could have very easily prevented this. C) Garden Lastly, the agent checked the garden and said that there were some weeds. I told her that when I moved in there were a similar amount of weeds and there were carrier bags strewn all over the garden which I have picked up. The garden was in a better state now than when I first moved in. She showed me the photo which had a fairly neat looking garden. I asked when that was taken, she said the day before I moved in. I told her that it was a very old photo as I noticed that the fence in the photo was in a very good condition, newly painted etc, whereas the current fence shows signs of serious deterioration with discolouration, the top of the fence has rotted and become jagged and even the last slat has completely broken. She agreed with me that it must be an old photo and therefore I thought that was the end of it. Conclusion I do not understand why this agency employs a person to deliver a checkout service if they are going to then falsify issues after this appointment. They may as well just ask the tenant to lock the door and put their keys through the letter box. ........ I am still waiting for my deposit back.

Totally let down. Rang 12 days ago to enquiry about a house to let Was informed no viewings will take place till the week after As diary was full Called back and left another message last week No return phone call Rang yesterday Mon 30th and was told house has several applicants and I was not able to progress Why not book my appointment on my original call? Total let down. Almost shambolic Jerry