Good morning Jack. Thank you for taking the time to leave a review, I am of course disappointed that it is to express that you were unhappy with the service that you received from ourselves. Your initial contact with us was to arrange a viewing of a property that was unfortunately fully booked but you asked to submit an offer anyway. From previous conversations with the vendor, they were wanting viewings to take place before offers were considered due to the level of works required. We did however notify the vendor of your offer, as we are required to, which included checking the chain details of your related sale, which I'm sure your estate agent will confirm. We then contacted you when a cancellation arose and accommodated a viewing for you the following day. With regards to the emoji, it was a friendly gesture (which our customers usually appreciate) due to you being unhappy with your initial contact with ourselves, so I can only apologise if it was taken out of context or offended you in any way. Since your viewing, you have emailed to withdraw your offer. I have replied to this requesting your feedback to pass on to our vendor but await a response. At this stage I can only assume that the withdrawal of your offer may be due to the property needing a lot more work than you had anticipated which is why we always advise that properties are inspected internally before offers are considered. I can only apologise that you have been unhappy with ourselves on this occasion, but we do work in our vendors best interest and have received multiple offers on the property this morning from the viewings that went ahead over the weekend. If you would like to discuss this matter further, please feel free to give me a call or alternatively drop me an email advising when you'll be free for me to give you a call. Kind regards, Lauren