We have dealt with a few estate agents with buying and selling our properties and I can safely say Russell Property are head and shoulders above the rest. Alicia in the Stansted office and her team Oliver and Emily were fantastic during the sales phase and so was Abbie getting us to exchange and completion. They communicate every step of the way, give you honest and sound advice and you feel really taken care of. Their customer service is great across the board so it obviously comes from the top, down. Couldn't recommend these guys more. Thank you for making, what has been a fairly stressful process, so much easier.
First experience with an estate agent/property management and was very nervous as heard lots of horror stories from friends but cannot fault Russell Property. Been in our rental for over a year and any problems with the house/appliances they sort super quick with no hassle, completely stress-free!
Russel Property were acting for the person we were buying from and they pretty much kept the whole chain together single handed. They were really pro-active in chasing things when other agents and solicitors were dragging their feet. I will 100% use them if we ever sell our property in Bishops Stortford as they clearly go above and beyond for their clients. Vanessa and Abbey regularly kept me in the loop despite not being their direct client. I can't thank them enough for all their hard work throughout the process.
Russells both sold our previous property and helped us find our new home. Everyone was always easy to deal with and were very helpful, especially Doug, who took the time to get to know our needs as buyers. His efforts especially helped us to secure our new home, which we were very grateful for.
We sold our house in Stortford recently and the service from Russell Property was excellent. Thanks in particular to Doug and Vanessa.
Outstanding service, very professional and friendly, we would like to thank Hayley in particular as she has made the experience much more personal, understanding our requirements and giving us confidence in knowing that she is dedicated in finding the right property for us.
I have been with Russel Property for almost 6 yrs now and I haven’t t had a single problem with them , they respond and solve any issues I have immediately , what amazing is that for all this time I have been dealing with the same two lovely ladies, they know me well and I them, how great is that ?
excellent customer service , very professional and knowlegeable friendly team, got my home and very happy , well done you team , Rachel Hunt you are Amazing , Thank you so much for your great help.
Just the best. Remove all stress, keep you informed and know when to call. Gret team, especially Doug and Vanessa.
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11 North Street, Bishop's Stortford, CM23 2LD, UK, CM23