Avoid this letting agent unless you want to be charged excessively upon move out! After over 10 years of dealing with letting agencies Northwood Birmingham has by far been the worst. Prior to moving in there was no major issues, however after moving out our apartment was spotless. Despite this we were charged over £250 for an extremely small area of dust (about 15x15cm)on a ceiling which was inaccessible to us. Upon complaint of this we were told this is the standard amount the cleaning company charges. We were also charged £30 for mattress protectors which were never provided in the first instance. The staff member at the branch hung up the phone to me during discussion of the charges which is far below the standard expected from a public facing role.